Brooke Pichel
Littleton
Summary
Detail-oriented and adaptable professional with strong customer service and conflict resolution skills developed through seven years in fast-paced hospitality environments. Experienced in de-escalating tense situations, coordinating with teams to ensure operational efficiency, and maintaining composure under pressure.
Overview
8
8
years of professional experience
Work History
Lead Hostess
Fiorella's Cucina
12.2018 - Current
- Managed guest flow and coordinated seating to optimize efficiency and customer satisfaction.
- De-escalated conflicts with guests and resolved issues professionally.
- Communicated effectively with front- and back-of-house teams to maintain smooth operations.
- Maintained composure in a fast-paced, high-stress environment, ensuring quality service.
- Trained and mentored new employees, providing guidance on customer service standards, conflict resolution, and operational procedures to ensure a smooth onboarding process.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Hostess
Colonial Inn
08.2017 - 12.2018
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties without fail.
- Provided patrons with estimated waiting times during peak service hours.
Education
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Lowell, MA05-2025
Skills
- Strong Leadership
- Collaborative Team Management
- Client Relations
- Effective Problem-Solving
- Composed Under Pressure
- Detail-Oriented
Timeline
Lead Hostess
Fiorella's Cucina
12.2018 - Current
Hostess
Colonial Inn
08.2017 - 12.2018
Bachelor of Science - Criminal Justice
University of Massachusetts, Lowell
Similar Profiles
Susan HurleySusan Hurley
Bartender Shift Manager at Fiorella's Jack Stack BBQBartender Shift Manager at Fiorella's Jack Stack BBQ
Angela MooreAngela Moore
Server, Server Trainer, Bartender at Fiorella's Jack Stack BarbequeServer, Server Trainer, Bartender at Fiorella's Jack Stack Barbeque
Lucas DorantesLucas Dorantes
Barback at Amalfi Cucina Italiana RestaurantBarback at Amalfi Cucina Italiana Restaurant