Brooke Thayer
Turners Falls
Summary
Energetic and highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the company’s reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
4
4
years of professional experience
Work History
Waitress
Oceanview Seafood
Columbia
08.2024 - Current
- Took orders for food and drinks and delivered them to guests.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Checked back with customers throughout meal service to ensure satisfaction.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Assisted other wait staff members in times of heavy customer traffic.
- Developed positive relationships with regular customers through friendly conversation.
Hostess
French King Restaurant
Erving
09.2022 - 01.2024
- Communicated with servers about new tables, changes in food availability and customer comments.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Coordinated dining room staff workflow to foster prompt and courteous service.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted staff by serving food and beverages or bussing tables.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Waitress
Fall town Grill
Bernardston
05.2022 - 07.2022
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Replenished beverages when necessary.
- Bussed tables as needed during peak hours.
- Maintained a clean work station by restocking supplies, wiping down counters.
Housekeeper
French King Motel
Erving
05.2024 - 08.2024
- Returned rooms to occupant-ready status to satisfy future guests.
- Sanitized all areas of the hotel lobby and public restrooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
Retail sales associate
Yankee Candle
South Deerfield
06.2021 - 02.2022
- Organized store by returning merchandise to proper areas and restocked displays.
- Handled customer feedback, implementing suggestions to improve the shopping experience.
- Organized displays to attract customers and promote sales.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
Education
Biology Degree
University of South Carolina
Columbia, SC05-2027
High School Diploma -
Turners Falls High School
Turners Falls, MA01.2023
Skills
- Customer service
- Friendly
- Critical thinking
- Teamwork and collaboration
- Proficient in using POS systems
- Cash handling
- Leadership
- Service prioritization
- Verbal and written communication
Activities
- Final Victory Animal Rescue, Columbia, SC
- Club Field Hockey
Timeline
Waitress
Oceanview Seafood
08.2024 - Current
Housekeeper
French King Motel
05.2024 - 08.2024
Hostess
French King Restaurant
09.2022 - 01.2024
Waitress
Fall town Grill
05.2022 - 07.2022
Retail sales associate
Yankee Candle
06.2021 - 02.2022
Biology Degree
University of South Carolina
High School Diploma -
Turners Falls High School