Brooke Wickliff
Westport
Summary
Dynamic and organized professional with extensive experience in customer relations and front desk operations. Proven ability to enhance client satisfaction through effective appointment scheduling and exceptional communication skills. Demonstrated expertise in data entry and bookkeeping, contributing to streamlined operations and improved efficiency.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
House of Beauty
12.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Bartender
Swansea Country Club
04.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
Lash Artist
Self-employed
09.2020 - 05.2024
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as teeth whitening, colorful lashes, and cleaning supplies boosting overall revenue for the salon.
- Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
- Effortlessly maintained a smooth running schedule for myself and three other employees
- Maintained inventory and put in orders in timely fashion
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Improved appointment efficiency through effective time management while ensuring high-quality results for each client.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Implemented detailed record-keeping system that allowed for tracking of client preferences, appointments history, allergies or sensitivities easily accessible during future visits.
- Attended industry workshops and trainings to stay current on the latest trends, products, and techniques in the field of lash artistry.
- Provided attentive follow-up care for clients post-appointment, addressing any concerns or questions regarding their lash extensions, leading to higher levels of customer satisfaction.
- Streamlined inventory management process by organizing stock based on demand levels which resulted in decreased waste.
- Developed strong relationships with suppliers to negotiate pricing deals on premium products without sacrificing quality or profitability for the salon.
Sales Associate
CosmoProf Beauty Supply
02.2020 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Counted money accurately at the beginning and end of each day
- Accurately completed sales reports daily
- Did Bank Deposits
- Opened and Closed the store (key holder)
Cashier
Piezoni's
10.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front of store.
- Created items from the menu (salads and subs) to assist kitchen staff and coworkers
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Accurately took customers orders over the phone
Sales Associate
CUTCO
07.2019 - 09.2019
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Demonstrated use of products to customers to drive sales
- Answered customer questions about sizing, accessories, and merchandise care.
Cashier
Venda Ravioli
06.2019 - 09.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Restaurant Hostess
Chili's Bar and Grill
11.2018 - 02.2019
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
Education
High School Diploma -
Dighton Rehoboth Regional High School
North Dighton, MA05-2020
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Appointment scheduling
- Verbal and written communication
- Document management
- Bookkeeping
- Professional demeanor
- Front desk operations
Certification
- Infection Control and Sterilization Certificate – Barbicide® or similar organizations.
- First Aid Certification – American Red Cross or American Heart Association.
- Eyelash Extension Certification – Various Accredited Beauty Schools.
Timeline
Receptionist
House of Beauty
12.2024 - Current
Bartender
Swansea Country Club
04.2023 - Current
Lash Artist
Self-employed
09.2020 - 05.2024
Sales Associate
CosmoProf Beauty Supply
02.2020 - 12.2022
Cashier
Piezoni's
10.2019 - 02.2020
Sales Associate
CUTCO
07.2019 - 09.2019
Cashier
Venda Ravioli
06.2019 - 09.2019
Restaurant Hostess
Chili's Bar and Grill
11.2018 - 02.2019
High School Diploma -
Dighton Rehoboth Regional High School
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