Bruce Nalewajk

prepared automotive collision damage estimates based on photos provided by clients. contacted clients, explained estimate totals, contacts, and follow through repair processes. negotiated shop supplied supplements, and assisted with "total loss" settlements

• Ensured compliance with regulatory requirements by reviewing and adhering to guidelines and standards.

prepared customer requested auto damage estimates. maintained several Insurance direct repair programs. scheduled and serviced

customer appointments, relations, managed technical repair processes , final billing of multiple clients insurance claims.

followed up with clients regarding repairs, insurance claims.

assisted with overall shop operations and performance

• Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
• Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
• Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.

auto collision service writer for high end vehicle collision center.

prepared customer requested collision estimates, maintained multiple insurance accounts, dealer warranty services, customer service deliveries and follow ups

prepared customer requested estimates, managed multiple direct repair insurance accounts. assisted with day to day production planning, operations and customer relations.