Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bruna Araújo Pinho

Hudson

Summary

Dynamic and proactive Customer Service Representative with a proven track record at Ultimate Insurance Agency, adept at resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently deliver empathetic solutions, fostering positive relationships and ensuring client satisfaction. Committed to continuous learning and professional growth.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Ultimate Insurance Agency
Marlborough Ma
07.2020 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lash Artist

Beauty Center Deluxe
Marlborough Ma
07.2020 - 10.2021
  • Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
  • Upsold additional services such as lash lifts, tinting, for the salon.
  • Maintained proper sanitation, sterilization, and safety procedures to ensure a safe and healthy environment for both clients and staff.
  • Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.

Kitchen Prep Cook

Burguer King
Marlborough Ma
10.2019 - 06.2020
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
  • Enhanced kitchen efficiency by preparing ingredients and assembling dishes according to recipes.
  • Contributed to a positive team environment through effective communication and collaboration with staff members.

Front Desk Receptionist

Beauty Center Deluxe
Marlborough Ma
06.2019 - 09.2019

Education

No Degree - Dental School

Unifoa- University Center of Volta Redonda
Três Possos, Volta Redonda RJ

High School Diploma -

Marlborough High School
Marlborough
05.2020

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Proactive
  • Willing to learn new skills

Languages

Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Intermediate (B1)

Timeline

Customer Service Representative

Ultimate Insurance Agency
07.2020 - Current

Lash Artist

Beauty Center Deluxe
07.2020 - 10.2021

Kitchen Prep Cook

Burguer King
10.2019 - 06.2020

Front Desk Receptionist

Beauty Center Deluxe
06.2019 - 09.2019

No Degree - Dental School

Unifoa- University Center of Volta Redonda

High School Diploma -

Marlborough High School
Bruna Araújo Pinho