Bryan Barrera
Quincy
Summary
Criminology student understanding work environments, collaborative efforts in teams, and overall experience in the customer service field. Comfortable engaging with others, public speaking, and helping those in need.
Overview
3
3
years of professional experience
Work History
Sales Associate
AutoZone
Quincy
02.2025 - Current
- Guided customers in product selection and delivered tailored recommendations to enhance satisfaction.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted in installing products directly at customer locations.
- Coordinated incoming calls to provide accurate information on store offerings and services.
- Resolved customer inquiries and issues promptly to ensure a positive shopping experience.
- Maintained inventory accuracy through regular stock checks and updates.
- Selected and packed items accurately for shipment to ensure timely delivery.
Crew Member
Dunkin' Donuts
Quincy
05.2024 - 12.2024
- Prepared and served coffee and baked goods to enhance customer satisfaction.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Served food promptly to contribute to positive guest experiences.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Sales Associate
Zumiez
Braintree
10.2023 - 04.2024
- Guided customers in product selection with personalized recommendations to enhance satisfaction.
- Processed transactions accurately and efficiently at the point of sale.
- Worked with team members to meet daily sales goals and improve overall customer experience.
- Acquired knowledge of new product lines to offer informed assistance to customers.
- Handled customer complaints in a professional manner.
Sales Associate
Abercrombie & Fitch
Braintree
05.2023 - 10.2023
- Guided customers in product selection through personalized recommendations, enhancing their shopping experience.
- Engaged customers through effective communication to build rapport and trust.
- Resolved customer inquiries and issues promptly, leading to increased customer satisfaction.
- Ensured appealing store presentation by organizing merchandise and maintaining cleanliness, contributing to a welcoming environment.
Education
Bachelor of Arts - Criminology
University of Massachusetts, Boston
Boston, MA06-2028
High School Diploma -
Quincy High School
Quincy, MA06-2024
Skills
- Native Spanish Speaker
- Microsoft 365
- Problem solving
- Reading comprehension skills
- Calm demeanor
- Task prioritization
- Customer service
- Team collaboration
- Effective communication
Timeline
Sales Associate
AutoZone
02.2025 - Current
Crew Member
Dunkin' Donuts
05.2024 - 12.2024
Sales Associate
Zumiez
10.2023 - 04.2024
Sales Associate
Abercrombie & Fitch
05.2023 - 10.2023
Bachelor of Arts - Criminology
University of Massachusetts, Boston
High School Diploma -
Quincy High School