BRYAN BURLINGHAM
Agawam
Summary
Experienced with conducting in-depth historical research and analysis. Utilizes archival materials and primary sources to uncover critical historical insights. Strong understanding of historical methodologies and effective communication of findings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dispatcher
Town Of West Springfield
West Springfield, MA
05.2026 - Current
- Manage incoming emergency calls, prioritizing incidents based on urgency and severity.
- Coordinate communication between law enforcement, emergency medical services, and fire departments.
- Monitor radio communications to ensure timely response to dispatched units in the field.
- Receive 911 and non-emergency calls and dispatch calls to appropriate agencies and officers on duty.
- Question callers to determine nature of problems and locations to direct type of response needed.
Surveillance Operator
MGM SPRINGFIELD
Springfield, MA
11.2025 - 05.2026
- Monitored live surveillance feeds to ensure compliance with casino regulations and security protocols.
- Detected and reported suspicious activities, enhancing overall safety for guests and staff.
- Saved camera footage for incident reports.
- Collaborated with security teams to coordinate responses during emergencies or breaches.
- Analyzed surveillance footage for evidence gathering in investigations and incident reporting.
- Monitored the table games to protect company assets and observe for any company violations or cheating.
ASSISTANT SECURITY MANAGER
MGM SPRINGFIELD
Springfield, Massachusetts
04.2025 - 05.2025
- Ensured that all personnel adhere to established safety regulations at all times.
- Maintained professional demeanor while interacting with guests during high stress situations.
- Established relationships with Gaming Enforcement Unit in order to facilitate communication regarding security matters.
- Sending emails to proper departments and individuals to provide communication for any important situation.
- Conducted camera footage review off the gaming floor for any incidents requiring a report.
- Escorting out employees that were placed on SPI (suspension pending investigation)
SECURITY OFFICER
MGM SPRINGFIELD
Springfield, Massachusetts
06.2019 - 03.2025
- Patrolled premises regularly to maintain order and establish security presence.
- Utilized strong communication skills to interact with staff, guests, vendors and law enforcement personnel in a professional manner.
- Enforced safety regulations, policies and procedures to ensure a safe environment.
- Maintained daily logs of all activity occurring on the premises and monitored security camera footage as a dispatcher.
- Trained new security officers while working as a Field Training Officer.
- Documented high profile incidents through note taking, photos, communicating with multiple departments, and investigating as a report writer.
- Investigated incidents such as theft, vandalism, trespassing and other violations of company policy.
PARK RANGER
TOWN OF WEST SPRINGFIELD
West Springfield, Massachusetts
09.2020 - 11.2020
- Enforced park rules and procedures to maintain safety and security of park areas.
- Conducted regular inspections of trails, facilities, and equipment to identify any maintenance needs.
- Performed routine patrols of designated areas looking for potential hazards or violations.
- Documented any incidents of vandalism or damage through report writing.
- Contacted law enforcement officials for formal trespasses
- Secured entry gates at a specific time to close vehicle access to the park.
SECURITY GUARD
GREEN MOUNTAIN CONCERT SERVICES
Williston, Vermont
04.2017 - 11.2020
- Patting down and wanding attendants at metal detectors.
- Assisting campus police, ensuring safety of all attendants and other employees.
- Upholding all rules listed for events, bringing intoxicated/injured attendants to EMTs.
- Interacted professionally with visitors, staff, vendors, and other individuals on site.
DISHWASHER
CRACKER BARREL
Holyoke, Massachusetts
11.2015 - 03.2017
- Brought dishes and silverware back to its appropriate places.
- Cleaned and sanitized all dishes, utensils, and equipment as required by health department regulations.
- Performed daily cleaning duties including mopping floors, wiping counters, disposing of trash, and washing walls.
SECURITY GUARD
ARROW SECURITY
Springfield, Massachusetts
11.2015 - 04.2016
- Write-ups for violators of hospital rules.
- Assisted patients with questions.
- Ensured the safety of staff and patients through wanding patients and supervising metal detectors.
- Prevented escalation of arguments.
- Responded quickly to emergency situations in a professional manner, using appropriate crisis intervention techniques.
Education
ASSOCIATE - CRIMINAL JUSTICE
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
Springfield05-2014
HIGH SCHOOL DIPLOMA - undefined
WEST SPRINGFIELD HIGH SCHOOL
West Springfield06-2012
Skills
- Report writing
- Detail-oriented
- Data entry
- Decision-making
- Active listening
- Customer relations
- Dispatch
Certification
- CPR
- NG911
- APCO PST
Timeline
Dispatcher
Town Of West Springfield
05.2026 - Current
Surveillance Operator
MGM SPRINGFIELD
11.2025 - 05.2026
ASSISTANT SECURITY MANAGER
MGM SPRINGFIELD
04.2025 - 05.2025
PARK RANGER
TOWN OF WEST SPRINGFIELD
09.2020 - 11.2020
SECURITY OFFICER
MGM SPRINGFIELD
06.2019 - 03.2025
SECURITY GUARD
GREEN MOUNTAIN CONCERT SERVICES
04.2017 - 11.2020
DISHWASHER
CRACKER BARREL
11.2015 - 03.2017
SECURITY GUARD
ARROW SECURITY
11.2015 - 04.2016
HIGH SCHOOL DIPLOMA - undefined
WEST SPRINGFIELD HIGH SCHOOL
ASSOCIATE - CRIMINAL JUSTICE
SPRINGFIELD TECHNICAL COMMUNITY COLLEGE
Community Service
- PAUCATUCK CEMETERY ASSOCIATION, CO-CHAIR, West Springfield, Massachusetts, April 2026 - Present
- WEST SPRINGFIELD HISTORICAL COMMISSION, ALTERNATE MEMBER, West Springfield, Massachusetts, November 2020 - Present