Diana A. Johnson
West Tisbury
Summary
Client-focused professional with over 10 years of experience in financial services, hospitality management, and customer service. Proven ability to manage teams, build strong client relationships, and deliver personalized service in fast-paced environments. Multilingual and adaptable, with a strong background in leadership and sales strategy.
Overview
16
16
years of professional experience
Work History
Mortgage Broker
Citi Bank
Mexico City, Mexico
01.2010 - 01.2021
- Managed mortgage portfolios for high-net-worth (AAA) clients
- Delivered personalized financial solutions based on client needs
- Implemented and executed sales strategies to increase loan volume
- Coordinated group management initiatives and internal collaboration
- Built long-term client relationships through trust and performance
Manager
Golden Bull – Brazilian Steakhouse
Vineyard Haven, MA
01.2021 - 01.2023
- Managed payroll, scheduling, and daily operations
- Supervised front-of-house staff and ensured service excellence
- Ordered inventory and controlled product costs
- Supported service team by waiting tables during peak hours
Barista / Cashier
Expresso Love
Edgartown, MA
01.2023 - 01.2023
- Provided high-quality customer service in a fast-paced café
- Handled cash transactions accurately
- Prepared beverages and maintained clean workspaces
Server
Chescas
Edgartown, MA
01.2023 - 01.2024
- Delivered attentive table service and upsold menu items
- Maintained a positive guest experience during high-volume shifts
Barista / Cashier / Trainer
Bobby B’s
Vineyard Haven, MA
01.2024 - 01.2026
- Trained new staff members on customer service and operations
- Managed register, beverage preparation, and guest interactions
- Maintained efficiency during peak business hours
Server
Alchemy
Edgartown, MA
01.2024 - 01.2026
- Provided high-end dining service with attention to detail
- Collaborated with team members to ensure smooth service flow
Education
Master’s Degree - Economics
Instituto Politécnico Nacional (IPN)
Mexico City, MexicoSkills
- Customer & Client Relations
- Team Leadership & Training
- Sales Strategy Implementation
- Payroll & Scheduling
- Multilingual Communication
- Fast-Paced Service Environments
Languages
Spanish (Native)
English (Fluent)
Portuguese (Fluent)
Additional Experience
- Dance Coach | 2003 – 2021
- Coached professional dance teams
- Led training sessions and performance preparation
- Developed discipline, teamwork, and leadership skills
Timeline
Barista / Cashier / Trainer
Bobby B’s
01.2024 - 01.2026
Server
Alchemy
01.2024 - 01.2026
Barista / Cashier
Expresso Love
01.2023 - 01.2023
Server
Chescas
01.2023 - 01.2024
Manager
Golden Bull – Brazilian Steakhouse
01.2021 - 01.2023
Mortgage Broker
Citi Bank
01.2010 - 01.2021
Master’s Degree - Economics
Instituto Politécnico Nacional (IPN)