Bryant Soto
Boston
Summary
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Resourceful team player with experience with common software applications and social media platforms. Well-versed in business organization and strategies for successfully modernizing workplaces. Skilled at project support with proven history of solutions-oriented problem-solving.
Overview
4
4
years of professional experience
Work History
Intern
Volo Sports
Boston, MA
02.2026 - Current
- Assisted in organizing and executing recreational sports events, enhancing participant engagement and satisfaction.
- Coordinated logistics for tournaments, ensuring timely communication with vendors and participants.
- Developed promotional materials to increase awareness of Volo Sports' offerings, contributing to brand visibility.
- Managed scheduling for team practices and games, optimizing resource allocation and time management.
Usher & Guest Services
TD Garden
Boston, MA
06.2025 - 02.2026
- Provide exceptional service to all guests by greeting them warmly and assisting with seating, directions, and venue information.
- Address guest inquiries, complaints, or issues promptly and professionally, escalating concerns to supervisors when necessary.
- Inspect assigned areas before, during, and after events to ensure they are clean, organized, and guest-ready.
- Support emergency procedures and evacuations when required, following staff and security protocols.
- Represent the arena and its teams (Boston Bruins and Boston Celtics) with enthusiasm and integrity.
- Participate in staff meetings and trainings to stay informed about venue policies, procedures, and upcoming events.
- Report maintenance, safety, or cleanliness issues to event operations or custodial staff.
- Verify tickets, scan entry passes, and guide guests to their assigned sections or seats.
- Anticipate guest needs and offer proactive assistance throughout events.
Gameday and Event Operations Staff
New England Revolution
Foxborough, MA
04.2025 - 10.2025
- Support game operations by managing entrances, directing attendees, and maintaining a smooth flow of traffic throughout the venue.
- Assist with the setup and teardown of facilities for games, tournaments, and special events (e.g., signage, seating, equipment, and field layouts).
- Ensure all event areas — including locker rooms, press boxes, VIP sections, and fan zones — are clean, organized, and properly equipped.
- Execute event timelines and operational checklists to ensure efficient transitions between activities.
- Provide feedback on event operations to improve future performance and efficiency.
- Communicate effectively with supervisors to report issues, updates, and completed tasks.
- Handle guest concerns or complaints promptly, escalating issues to supervisors when necessary.
Team Sports Leader
Dicks Sporting Goods
Saugus, MA
07.2023 - 04.2025
- Coordinate daily department operations, assigning tasks and monitoring performance.
- Foster a positive, energetic, and team-oriented work environment aligned with Dick’s Sporting Goods’ mission and values.
- Lead and motivate associates within the Team Sports department to achieve sales goals and deliver excellent customer service.
- Assist in opening and closing responsibilities, including cash handling and reporting.
- Monitor inventory levels and communicate product needs to management.
- Support the Store Manager and Assistant Managers with daily operations and workflow planning.
- Work cross-departmentally with other store leaders to maximize overall store performance.
Sales Associate
Under Armour
Boston, MA
09.2022 - 01.2023
- Deliver exceptional customer service by greeting shoppers and assisting them in finding the right performance apparel, footwear, and gear.
- Understand and communicate Under Armour’s brand mission, product technology, and performance benefits.
- Collaborate with team members to meet daily performance goals and uphold store standards.
- Participate in team meetings and ongoing training to enhance product knowledge and sales techniques.
- Support visual merchandising by setting up product displays, mannequins, and signage that align with current campaigns.
Education
BS - Sport Leadership and Administration
University of Massachusetts-Boston
Dorchester, MA12.2026
High School Diploma - undefined
Kipp Academy Lynn Collegiate
Lynn, MA05.2022
Skills
- Communication: Customer service and fan engagement, Negotiation and relationship-building
- Leadership: Team leadership and supervision of staff or volunteers, Project management and
- Event Planning & Coordination: Organize and execute sporting events, tournaments, and programs efficiently
- Customer Service & Fan Engagement: Ensure a positive experience for attendees and participants
- Time Management & Organization: Prioritize tasks and manage multiple projects in fast-paced environments
- Patience and composure
Accolades
Honor Roll, Recognized for outstanding academic achievement by earning a place on the Honor Roll. Demonstrated consistent excellence in coursework, maintaining high grades across subjects, and exemplifying dedication, discipline, and a strong work ethic., Kipp Academy Lynn, May 2021 & 2022, Employee of the Month, Awarded Employee of the Month for exceptional performance, professionalism, and commitment to organizational goals. Recognized for outstanding customer service, teamwork, reliability, and a positive attitude that contributed to workplace success and team morale., Dicks Sporting Goods, January, April, May, August, October 2024 & 2025
Timeline
Intern
Volo Sports
02.2026 - Current
Usher & Guest Services
TD Garden
06.2025 - 02.2026
Gameday and Event Operations Staff
New England Revolution
04.2025 - 10.2025
Team Sports Leader
Dicks Sporting Goods
07.2023 - 04.2025
Sales Associate
Under Armour
09.2022 - 01.2023
High School Diploma - undefined
Kipp Academy Lynn Collegiate
BS - Sport Leadership and Administration
University of Massachusetts-Boston