BRYEN LIMA
Mattapoisett
Summary
Patient Service Advisor with proven expertise at Southcoast Physicians Group, adept at enhancing patient care through exceptional organizational and communication skills. Demonstrated ability to manage complex scheduling and streamline medication processes, leveraging Epic EHR proficiency to improve operational efficiency and patient satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Service Advisor
Southcoast Physicians Group
Fairhaven
04.2019 - 11.2024
- Developed new charts and managed scheduling across multiple healthcare facilities.
- Gather patient demographic data.
- Gathered insurance details for processing.
- Facilitated timely medication refill requests to clinical staff.
- Collated clinical data.
- Coordinated emergency call routing.
- Generated TE and assigned accurately to relevant pools.
Patient Care Coordinator
Massachusetts Immediate Care, LLC
Fairhaven
03.2014 - 11.2018
- Worked in high-demand Primary Care, Urgent Care and OHS medical practice.
- Organized and managed the appointment calendar.
- Prepared and revised patient documentation.
- Undertook a variety of office tasks.
- Generated and maintained client protocols.
- Facilitated training sessions for new employees.
- Conducted federal and forensic urine drug screenings.
Assistant Manager
Drake Petroleum, Inc.
New Bedford
08.2011 - 01.2016
- Managed customer service responsibilities while performing store opening and closing operations.
- Conducted training sessions to familiarize new hires with store regulations.
- Processed financial records of cashiers.
- Oversaw paperwork and cash drawers.
- Stocked and organized coolers.
- Maintained cleanliness of the parking lot.
- Facilitated seamless transition during shift changes.
- Conducted light maintenance duties.
Education
Certified -
Salter School
New Bedford, MA01.2016
Diploma -
New Bedford High School
New Bedford, MA01.2009
Skills
- Ability to take initiative
- Multi-tasking
- Organizational Skills
- Communication Skills
- Customer Service Skills
- Detail Oriented
- Prioritization
- Problem-Solving Skills
- Epic EHR Proficiency
- Skilled in Computer Software
Computer And Health Systems
- Epic
- PC Proficient with Microsoft Office Suite (Word, Access, Excel & PowerPoint)
Timeline
Patient Service Advisor
Southcoast Physicians Group
04.2019 - 11.2024
Patient Care Coordinator
Massachusetts Immediate Care, LLC
03.2014 - 11.2018
Assistant Manager
Drake Petroleum, Inc.
08.2011 - 01.2016
Certified -
Salter School
Diploma -
New Bedford High School
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