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Associate Principal Engineer

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Im looking to obtain and secure a position that will enable me to use my customer service/sales advanced skills in a field that i am also able to learn and improve myself for the better Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

I am actively looking for a technical position based on MS Office 365 as I was performing basic/advanced troubleshooting in the STMicroelectronics project from HCL, I wish to develop this sector further and my IT skills .

CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Customer Success Manager with a strong blend of technical expertise and customer-centric skills, dedicated to building lasting relationships and helping clients achieve their business goals. Proven track record in maximizing software application value, troubleshooting complex issues, and delivering tailored solutions. Skilled communicator, adept at translating technical concepts and collaborating with cross-functional teams to enhance customer satisfaction and retention. Expertise in leveraging CRM tools to manage accounts, forecast growth, and track interactions. Experienced in leading teams to improve customer experiences, drive business growth, and implement successful retention strategies. Strong problem-solving and conflict resolution abilities, with a focus on maximizing operational efficiency and customer loyalty.

Youness Idouz

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Customer Success Manager | French & English

Client Partner

Planning Center Sales Coordinator

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Master of Science - International Business

Bachelor of Science - Economics And Business Administration

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Customer Success Manager | French & English

Client Partner

Planning Center Sales Coordinator

Master of Science - International Business

Bachelor of Science - Economics And Business Administration

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