Cadence Goodspeed
North Grafton
Summary
Dedicated service professional with a strong track record in exceptional customer service and guest relations management. Skilled in maintaining cleanliness and enhancing guest experiences in high-volume settings.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Server/Busser/Line Cook/Expo Runner
John Henry Tavern
Grafton, MA
04.2023 - Current
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to deliver accurate orders and meet dietary restrictions.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
Server
Jimmys Tavern and Grille
Shrewsbury, MA
11.2025 - 07.2026
- Trained new servers on restaurant protocols and menu offerings.
- Resolved customer complaints effectively, ensuring positive dining experiences.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
Worcester Ice Center
Worcester, MA
08.2024 - 02.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Assisted in maintaining accurate records of bookings and payments, enhancing financial accuracy.
- Coordinated scheduling for ice rink activities, optimizing facility usage and customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista
Starbucks
Northborough, MA
06.2024 - 01.2025
- Prepared high-quality beverages according to standardized recipes ensuring consistency and customer satisfaction.
- Provided excellent customer service, resolving inquiries and enhancing overall guest experience.
- Trained new baristas on coffee preparation techniques and store operations fostering team development.
- Maintained cleanliness and organization of the workspace adhering to health and safety standards.
Education
High School Diploma -
Grafton High School
Grafton, MA05.2026
Skills
- Hospitality expertise
- Customer service excellence
- Guest engagement
- Client interaction
- Cash handling
- Quick learning
- Food safety practices
- Service prioritization
- Performance improvement
- Team collaboration
- Memory retention
- Strong work ethic
Certification
- ServSafe Certified
- CRP certified
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Server
Jimmys Tavern and Grille
11.2025 - 07.2026
Front Desk Receptionist
Worcester Ice Center
08.2024 - 02.2025
Barista
Starbucks
06.2024 - 01.2025
Server/Busser/Line Cook/Expo Runner
John Henry Tavern
04.2023 - Current
High School Diploma -
Grafton High School