Cadence Goodspeed
John Henry Tavern
North Grafton
1
Certification
3
years of professional experience
Dedicated service professional with a strong track record in exceptional customer service and guest relations management. Skilled in maintaining cleanliness and enhancing guest experiences in high-volume settings.
Work History
Server/Busser/Line Cook/Expo Runner
3 Years 7 Months- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to deliver accurate orders and meet dietary restrictions.
- Trained new servers on menu items, service standards, and operational procedures.
- Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
Server
8 Months- Trained new servers on restaurant protocols and menu offerings.
- Resolved customer complaints effectively, ensuring positive dining experiences.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Front Desk Receptionist
6 Months- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly and professionally.
- Assisted in maintaining accurate records of bookings and payments, enhancing financial accuracy.
- Coordinated scheduling for ice rink activities, optimizing facility usage and customer satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Barista
7 Months- Prepared high-quality beverages according to standardized recipes ensuring consistency and customer satisfaction.
- Provided excellent customer service, resolving inquiries and enhancing overall guest experience.
- Trained new baristas on coffee preparation techniques and store operations fostering team development.
- Maintained cleanliness and organization of the workspace adhering to health and safety standards.
Education
High School Diploma
- Honor Roll [2022-2026}
- [Healthcare Occupation Students Association, Healthcare Exploration Research Association, Best Buddies, Yearbook Club, Peer Leaders, Student Council, Students Against Destructive Decisions] Member
Skills
Hospitality expertise
Customer service excellence
Guest engagement
Client interaction
Cash handling
Quick learning
Food safety practices
Service prioritization
Performance improvement
Team collaboration
Memory retention
Strong work ethic
Certification
- ServSafe Certified
- CRP certified
Languages
English
Native or Bilingual
Spanish
Limited Working
German
Elementary
Timeline
Server
Jimmys Tavern and Grille
11.2025 - 07.2026Read More
Front Desk Receptionist
Worcester Ice Center
08.2024 - 02.2025Read More
Barista
Starbucks
06.2024 - 01.2025Read More
Server/Busser/Line Cook/Expo Runner
John Henry Tavern
04.2023 - CurrentRead More
Grafton High School
High School Diploma
Read More