Caitlin CHOUINARD
Fairhaven
Summary
Dynamic Multi-Store Manager at Sunglass Hut / EssilorLuxottica with a proven track record in driving revenue growth and enhancing customer service excellence. Skilled in team leadership and business analysis, I successfully developed sales strategies that exceeded performance targets while fostering high-performing teams through effective coaching and development. Dedicated banker proficient in setting up new customer accounts, adhering to security protocols, and assisting with audits. Well-organized with strong relationship-building, time management, and documentation skills. Ready to leverage several years' experience in related roles to excel in a dynamic position with your company.
Overview
21
21
years of professional experience
Work History
Relationship Banker II
Webster Bank
Mattapoisett
08.2025 - Current
- Identify and assess customer financial needs through effective communication and open-ended questioning
- Recommend appropriate banking, lending, and credit solutions tailored to individual clients
- Open and maintain consumer accounts while ensuring compliance with regulatory and legal standards
- Perform domestic and international wires, foreign currency exchanges, deposits, and check cashing
- Resolve debit card issues, process loan and credit card payments, and assist with cash flow solutions
- Build long-term client relationships through trust, problem-solving, and consistent follow-up
- Assisted clients with account openings and service inquiries.
- Educated customers on banking products and services available.
- Resolved client issues by providing personalized banking solutions.
Multi-Store Manager
Sunglass Hut / EssilorLuxottica
01.2005 - 01.2025
- Managed daily operations for two retail locations with full P&L responsibility
- Led hiring, onboarding, training, scheduling, and payroll for multiple teams
- Developed and executed sales strategies to exceed revenue and performance targets
- Conducted business analysis to improve efficiency, inventory turnover, and profitability
- Delivered exceptional customer service while handling complex transactions and repairs
- Oversaw inventory control, merchandising, visual standards, and product knowledge training
- Built high-performing teams through coaching, development, and leadership
- Supported marketing initiatives and local store-level strategy execution
Education
Financial Management -
Bristol Community College
03-2026
Entrepreneurship Program -
01-2007
Diploma - Graduated with High Honors
Fairhaven High School
Fairhaven, MA01-2005
Skills
- Relationship Banking & Client Needs Assessment
- Consumer Accounts & Financial Products
- Lending Fundamentals & Credit Products
- Regulatory, Ethical & Legal Compliance
- Cash Handling, Wires & Foreign Exchange
- Sales Strategy & Revenue Growth
- Team Leadership & Employee Development
- Hiring, Training & Payroll Management
- Business & Financial Analysis
- Inventory, Merchandising & Visual Standards
- Customer Service Excellence
- Time Management & Multitasking
Nmls Id
2795610
Additional Qualifications
- NMLS Licensed
- Strong understanding of customer confidentiality and financial regulations
- Experienced in sales, service, and compliance-driven environments
- Proven leadership and mentoring abilities
- Highly adaptable and growth-oriented professional
Timeline
Relationship Banker II
Webster Bank
08.2025 - Current
Multi-Store Manager
Sunglass Hut / EssilorLuxottica
01.2005 - 01.2025
Financial Management -
Bristol Community College
Entrepreneurship Program -
Diploma - Graduated with High Honors
Fairhaven High School