Caitlin Darosa
New Bedford,MA
Summary
Versatile and results-oriented professional with a proven track record in quality control processes and exceptional customer service, honed at Ready Refresh by Nestle. Excelled in standards compliance and teamwork, significantly enhancing customer satisfaction and operational efficiency. Skilled in critical thinking and problem-solving, adept at driving improvements and achieving key objectives.
Overview
13
13
years of professional experience
Work History
Quality Process Auditor
Acushnet Company - Titleist
11.2020 - Current
- Monitored ongoing production processes for adherence to established quality standards, intervening when necessary to address potential issues before they escalated.
- Gathered and reviewed current data to determine areas in need of improvement.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Helped maximize output quality by approving production tests and specifications in advance and communicating required changes to supervisors.
Customer Experience Manager
Ready Refresh by Nestle
01.2018 - 07.2020
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Supervised daily operations and sales functions to maximize customer satisfaction, and employee productivity.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Service Representative
Ready Refresh by Nestle
08.2016 - 01.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests for products, services, and company information.
- Cross-trained and provided backup support for organizational leadership.
Certified Nursing Assistant
Vibra Healthcare Hospital
04.2013 - 03.2016
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Transported patients between rooms and appointments or testing locations.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Certified Nursing Assistant
Tremont Nursing Home
06.2012 - 06.2013
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Built rapport with patients and families, providing emotional support during difficult times.
Education
Diploma - Licensed Practical Nursing
Bristol Plymouth Technical Reginal High School
Taunton, MA06-2025
Certificate - Medical Assisting
Salter School
New Bedford, MA06-2014
High School Diploma -
New Bedford High School
New Bedford, MA06-2010
Skills
- Quality control processes
- Standards compliance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Critical thinking
- Decision-making
Timeline
Quality Process Auditor
Acushnet Company - Titleist
11.2020 - Current
Customer Experience Manager
Ready Refresh by Nestle
01.2018 - 07.2020
Customer Service Representative
Ready Refresh by Nestle
08.2016 - 01.2018
Certified Nursing Assistant
Vibra Healthcare Hospital
04.2013 - 03.2016
Certified Nursing Assistant
Tremont Nursing Home
06.2012 - 06.2013
Diploma - Licensed Practical Nursing
Bristol Plymouth Technical Reginal High School
Certificate - Medical Assisting
Salter School
High School Diploma -
New Bedford High School
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