Caitlin Judge, CPhT
Hyannis
Summary
Results-driven District Lead Pharmacy Technician with expertise in inventory management, process improvement, and customer relationship management. Proven ability to enhance team performance and implement cost-saving measures while ensuring compliance with regulatory standards.
Overview
8
8
years of professional experience
Work History
District Lead Pharmacy Technician
Star Market Pharmacy
Harwichport
12.2021 - 01.2026
- Supervised daily pharmacy operations to ensure adherence to regulatory guidelines and company policies.
- Trained and mentored new pharmacy technicians to enhance team performance and service quality.
- Managed inventory levels and implemented controls to minimize waste and improve cost efficiency.
- Collaborated with healthcare providers to optimize medication regimens for patients with complex needs.
- Implemented process improvements that increased workflow efficiency and reduced dispensing errors.
- Maintained accurate medication records to support compliance with legal and regulatory standards.
- Developed training materials to support ongoing education and development of pharmacy staff.
- Ensured quality assurance by conducting regular audits of pharmacy operations and processes.
- Resolved patient complaints by addressing issues and providing timely solutions to enhance satisfaction.
- Oversaw medication distribution processes to ensure timely delivery to patients and healthcare facilities.
- Monitored prescription fulfillment processes to ensure accuracy and compliance with best practices.
- Identified opportunities for process improvements within the department.
- Resolved customer complaints related to prescription services or products.
- Analyzed data from monthly reports to identify trends in prescribing patterns or areas needing improvement.
- Ensured that all required paperwork was completed accurately for each transaction.
- Provided exceptional customer service by responding to inquiries promptly and professionally.
- Conducted regular audits of pharmacy activities to ensure accuracy in filling orders, maintaining records and billing practices.
- Maintained up-to-date knowledge of relevant laws, regulations and policies concerning pharmacy operations.
- Reviewed patient profiles to identify potential drug interactions or adverse reactions prior to filling prescriptions.
- Monitored compliance with safety standards and procedures in the district pharmacies.
- Interacted with physicians and other healthcare providers regarding medication therapies and prescription refills.
- Responded promptly to inquiries from customers concerning their medications.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Maintained clean and organized pharmacy shelving and work areas.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Established and updated patient profiles, medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Implemented cost-saving measures to reduce inventory expenses.
- Managed inventory levels, ensuring adequate stock of medication and supplies.
- Maintained a clean and organized pharmacy workspace to ensure efficiency.
- Coordinated workflow to ensure timely and accurate medication dispensing.
- Developed and maintained positive relationships with patients and healthcare providers.
- Provided exceptional customer service, ensuring patient satisfaction and loyalty.
- Processed insurance claims and resolved issues with coverage and payment.
- Answered telephones to respond to questions or requests.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Operated cash registers to accept payments from customers.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained proper storage and security conditions for drugs.
Home Maker
Bayada
Hyannis
02.2020 - 09.2021
- Helped home bound patients with laundry, dishes, cleaning and shopping for gorceries.
- checked daily for wounds, bruises and or any physical issues they may of had
- connected with patients and maintained a professional yet friendly relationship
- helped patients with any household issues/cleaning
Phone Operator
All Cape and Islands Answering Service
West Yarmouth
11.2017 - 06.2021
- Managed high call volumes while ensuring each caller received attentive service.
- Coordinated communication between clients and service personnel to enhance efficiency.
- Maintained detailed logs of customer interactions for future reference and follow-up.
- Provided timely updates to clients regarding service changes or delays.
- Trained new staff on call handling procedures and best practices for customer service.
- Utilized data entry skills to maintain accurate records of client inquiries and requests.
- Adapted to changing priorities and maintained composure during peak call times.
- Developed strong relationships with frequent callers to enhance service delivery.
- Monitored call quality to ensure adherence to company standards and improve performance.
- Collaborated with team members to share insights and improve call handling strategies.
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Demonstrated excellent problem-solving skills when resolving complex customer requests or inquiries.
- Maintained a professional demeanor while handling customer calls.
- Provided accurate information regarding company services, procedures, and policies.
- Answered incoming calls and directed them to the appropriate department or individual.
- Responded promptly to inquiries from customers, management, and other departments within the organization.
- Documented messages left by callers and delivered vital information to intended employees.
Education
High School Diploma -
Dennis Yarmouth Regional High School
South Yarmouth, MA06-2013
Skills
- Inventory management
- Medication dispensing
- Compliance auditing
- Regulatory knowledge
- Process improvement
- Customer relationship management
- Team leadership
- Staff training
- Workflow optimization
- Problem solving
- Effective communication
- Quality assurance
- Time management
- Conflict resolution
- Quality assurance monitoring
- Conflict resolution strategies
- Medication storage management
- Pharmacology knowledge base
- HIPAA compliance
- Decision-making confidence
- Continuous learning commitment
- Drug storage procedures
- Proper labeling procedures
- Prescription processing
- New hire onboarding
- Insurance verification
- Updating medication histories
- Troubleshooting malfunctioning equipment
- Order verification
- Insurance billing
- Patient confidentiality
- Pharmacy and customer records management
- Immunization administration
- Certified pharmacy technician (cpht)
- Payment processing
Timeline
District Lead Pharmacy Technician
Star Market Pharmacy
12.2021 - 01.2026
Home Maker
Bayada
02.2020 - 09.2021
Phone Operator
All Cape and Islands Answering Service
11.2017 - 06.2021
High School Diploma -
Dennis Yarmouth Regional High School