Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Caitlin Kennedy

Hanover

Summary

Dynamic hospitality professional with over 8 years of experience in fast-paced environments. Expertise in cash handling, complaint resolution, and relationship building. Proven ability to train staff and maintain high standards of customer service.

Looking to apply my skills and experience to expand my professional career with new opportunities and challenges.

Overview

21
21
years of professional experience

Work History

Waitress/Bartender

Crossroads Pub
Braintree
08.2023 - Current
  • Took orders accurately and efficiently from guests at tables and the bar.
  • Provided excellent customer service in a fast-paced pub environment.
  • Organized take-out orders efficiently according to customer requests.
  • Trained new employees to perform duties.
  • Prepared checks, itemizing total meal costs and taxes.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Trained new staff on bartending techniques and customer service standards.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Waitress/Bartender

Hillside Pub
Canton
09.2015 - Current
  • Provided excellent customer service in a fast-paced food and drink environment.
  • Resolved customer inquiries and complaints with professionalism and courtesy.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Implemented safety protocols for serving alcohol responsibly and preventing over consumption.
  • Maintained cleanliness and organization of dining area and service stations.
  • Collaborated with kitchen staff to coordinate timely meal preparation and delivery.
  • Handled cash transactions and processed payments using point-of-sale system.
  • Assisted in training new staff on service standards and pub procedures.

Toll Collector

Massachusetts Turnpike (State of Massachusetts)
Boston
01.2005 - 12.2014
  • Collected tolls efficiently at Massachusetts Turnpike entrances and exits.
  • Assisted customers with payment options and vehicle classifications.
  • Maintained accurate cash drawer and processed electronic transactions.
  • Provided excellent customer service to enhance traveler experience.
  • Reported any maintenance issues or safety hazards promptly to management.
  • Monitored and classified vehicles passing through toll lanes to comply with company procedures.
  • Balanced cash and prepared accurate cash deposits on monies collected and tickets received at end of shift.
  • Trained new employees on procedures associated with toll collection duties.
  • Maintained cleanliness of work area including booths, parking areas, restroom facilities and other public areas.
  • Issued change when needed and processed payments with cash, credit cards or EZ-Pass transponders.
  • Monitored traffic flow, maintained order on the roadways, and reported any suspicious activity to supervisors.

Education

High School Diploma -

North Quincy Highschool
Quincy, MA
06-2004

Some College (No Degree) -

Quincy College
Quincy, MA

Some College (No Degree) - General Studies

Bridgewater State University
Bridgewater, MA

Some College (No Degree) - General Studies

Bunker Hill Community College
Charlestown, MA

Skills

  • Conflict resolution
  • Relationship building
  • Communication skills
  • Time management
  • Handling complaints
  • Cash handling
  • Customer service
  • Order accuracy
  • Physical stamina
  • Inventory management
  • Supply restocking

Affiliations

  • Staying active in the my four children's sports and education
  • Participating in marathons, 5ks, and fundraisers
  • Taking classes at local fitness centers

References

References available upon request.

Timeline

Waitress/Bartender

Crossroads Pub
08.2023 - Current

Waitress/Bartender

Hillside Pub
09.2015 - Current

Toll Collector

Massachusetts Turnpike (State of Massachusetts)
01.2005 - 12.2014

High School Diploma -

North Quincy Highschool

Some College (No Degree) -

Quincy College

Some College (No Degree) - General Studies

Bridgewater State University

Some College (No Degree) - General Studies

Bunker Hill Community College

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Caitlin Kennedy