Caitlin Vogel
Grafton
Summary
Well-versed, detail-oriented Venue Operations Manager with ten years of experience at prioritizing employee and customer satisfaction. Exceedingly effective and supervising staff, events, and performance logistics. Highly adaptable and dedicated to problem-solving, team-building, maintaining safety, and fostering an inclusive and creative environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Theater & House Manager
The Huntington Theatre
08.2022 - Current
- Manages day-to-day operations, maintenance and improvement of multi-stage live entertainment venue
- Interviews, hires, trains, schedules, and approves payroll for all venue staff
- Enhances customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues
- Directly supervises a team of 60 part-time staff, contracted Security personnel, a full-time Associate, and a volunteer pool of over 250 individuals
- Boosts employee morale by fostering a positive work culture through open communication channels, team-building activities, and ongoing professional development opportunities
- Serves on Access Committee and represents venue at weekly Venue Management and Programming meetings
House Manager
Guthrie Theater
10.2021 - 08.2022
- Supervised all events and performances in multi-space theatre venue, prioritizing safety training skills and crowd control methods
- Inspected facility daily for safety compliance and cleanliness
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Oversaw recruiting, hiring and training of a team of 80 part-time staff members
- Enhanced patron experience through excellent customer service and timely resolution of issues or concerns
Lead House Manager
Aspen Music Festival And School
06.2021 - 09.2021
- Supervised events from start to finish, ensuring a safe and smooth experience for patrons and artists
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules
- Collaborated with technical crew and cast to safeguard presentation of artistic vision
- Managed timelines and resources for 180 productions in an 8-week season
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives
Assistant Tour Manager
Pinnacle Production Group
01.2020 - 03.2020
- Responsible for managing Front of House operations for a touring production, including box office and ushers
- Established and maintained working relationships with staff to resolve operational difficulties and to promote a collaborative approach to customer service
- Collected tickets and fees from each individual prior to start of event, completed receipt reconciliation and cash-out for each event
- Monitored social media and online sources for industry trends
- Hired and cross-trained staff members for various event-specific functions
- Responsible for providing all hospitality and accommodations for touring staff
House Manager
Amazing Things Arts Center
11.2019 - 01.2020
- Supervised all events from load-in through load-out
- Provided scheduling and support for box office staff, concessions staff, volunteer ushers, head of audio, and performing acts
- Calculated, finalized and administered settlement at end of show, including pertinent documents such as W-9s or tax exclusion forms
- Assisted in management of cash handling, receipt reconciliation, and daily reports
- Managed all paperwork on show-to-show basis, including contracts, box office reports, and confidential records
House Manager
Creede Repertory Theatre
06.2019 - 09.2019
- Worked closely with Stage Management to ensure prompt start, intermission, and end time for each show
- Produced and distributed Front of House reports to evaluate performances, compare house counts and maintain operations
- Scheduled and trained team of 40 ushers
- Assisted in Box Office during the day to help patrons purchase tickets in person, over the phone, and online
- Created and maintained daily reports of tickets sold and payments received in Spektrix ticketing system
Assistant Manager of Theater Operations
Collins Center For The Arts
06.2018 - 06.2019
- Supervised events from start to finish to ensure a seamless, safe, and memorable experience for patrons and guests
- Practiced and enforced safety policies and procedures to manage risks and prevent accidents
- Coordinated transportation and housing for all touring productions, in accordance with contracts and riders
- Scheduled, trained, and supervised 60+ team members across two separate departments, including student staff members and volunteer ushers
- Worked collaboratively with Manager of Theater Operations to resolve staffing issues, improve operations and provide exceptional customer service to patrons
Assistant to the Executive Director
Collins Center For The Arts
06.2018 - 06.2019
- Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability
- Screened calls, emails and received and routed business correspondence to correct department or staff member
- Monitored incoming correspondence such as mail, invoices, and various other media
- Conducted research to prepare, gather and proof briefing materials and agendas for all executive-level meetings
- Maintained confidential, administrative support to the Executive Team and members of several Boards
Research Assistant
University Of Maine
05.2015 - 11.2016
- Worked for part of 5-year, USDA-funded study supporting two separate research projects, including Pollinator Security and Native Bee Conservation
- Periodically sampled different specimen in several University-owned sites across the State of Maine both individually and as a research team
- Collected, analyzed, and compiled various data obtained from material testing in Excel spreadsheets and maintained paper logs as back-up
Box Office Staff
Collins Center For The Arts
09.2015 - 05.2016
- Sold admission, processed payments and issued tickets both in person and over the phone
- Extended patron subscriptions, offered discretionary discounts and explained available promotions to ensure customer satisfaction and retention
Student Food Supervisor
Collins Center For The Arts
09.2012 - 05.2016
- Served customers in friendly, efficient manner following outlined steps of service
- Handled day-to-day running of café and bar areas, ensuring high levels of productivity and progression
- Worked flexible hours; night, weekend, and holiday shifts
Education
Bachelor of Arts - European History
University of Maine
05.2016
Skills
- Managing Operations and Efficiency
- Event Management and Oversight
- Facility Oversight
- Appointment Coordination
- Staff Management
- Records Organization and Management
- Hiring and Onboarding
- Customer Relations
- Staff training/development
- Personnel and Management
Certification
- Crowd Manager Training Certification, Commonwealth of MA
- American Heart Association Heartsaver First Aid CPR AED
- Hands-On Fire Extinguisher Certification
- ETIPS Alcohol Certification
Timeline
Theater & House Manager
The Huntington Theatre
08.2022 - Current
House Manager
Guthrie Theater
10.2021 - 08.2022
Lead House Manager
Aspen Music Festival And School
06.2021 - 09.2021
Assistant Tour Manager
Pinnacle Production Group
01.2020 - 03.2020
House Manager
Amazing Things Arts Center
11.2019 - 01.2020
House Manager
Creede Repertory Theatre
06.2019 - 09.2019
Assistant Manager of Theater Operations
Collins Center For The Arts
06.2018 - 06.2019
Assistant to the Executive Director
Collins Center For The Arts
06.2018 - 06.2019
Box Office Staff
Collins Center For The Arts
09.2015 - 05.2016
Research Assistant
University Of Maine
05.2015 - 11.2016
Student Food Supervisor
Collins Center For The Arts
09.2012 - 05.2016
Bachelor of Arts - European History
University of Maine
Similar Profiles
Michael PatrickMichael Patrick
Volunteer at Huntington High School TheatreVolunteer at Huntington High School Theatre
Regina Agard-BrathwaiteRegina Agard-Brathwaite
Freelance Producer of Camden Youth Theatre at Camden People's Theatre and New Diorama TheatreFreelance Producer of Camden Youth Theatre at Camden People's Theatre and New Diorama Theatre
Gabrielle Fox-DenizéGabrielle Fox-Denizé
Usher and Stage Door Swing at Lyric Theatre – Ambassador Theatre GroupUsher and Stage Door Swing at Lyric Theatre – Ambassador Theatre Group