Caleb Sasso
Billerica
Summary
Dependable On-Site Service Representative with strong background in managing client relationships and problem-solving. Skilled in handling on-site services, coordinating logistics, and ensuring customer satisfaction. Committed to improving operational efficiency and contributing to team success through hard work, attention to detail, and exceptional customer service skills. Possess proven ability to handle multiple tasks simultaneously while maintaining high quality standards.
Overview
17
17
years of professional experience
Work History
On-Site Service Representative
W.W. Grainger Inc.
Boston
05.2014 - Current
- Company Overview: Industrial and Facilities Maintenance Supplier serving business and institutions.
- Provide On-site implementation and administration of Grainger services and products across multiple industries.
- Provide inventory management, inventory data collection, physical set-up and organization of supplies.
- Support the customer’s program administration, product selection and technical support.
- Resolve customer problems promptly and accurately.
- Use CRM, SAP and operational systems to provide information on pricing, availability and program support.
- Installed and maintained technical and mechanical aspects of Grainger Keep Stock Vending Services.
- Supported team initiatives, trained new employees and consulted on Keep Stock processes.
- Coordinated with teams to ensure timely service delivery and client satisfaction.
- Trained new staff on safety procedures and service protocols effectively.
- Collaborated with technical teams to resolve complex service issues efficiently.
- Identified opportunities for process improvement within the department.
- Interfaced with external vendors to obtain replacement parts when necessary.
- Investigated system failures using diagnostic tools such as ping tests, traceroutes.
- Provided training and guidance on the proper use of hardware and software applications to users at all levels of experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Recommended improvements in products, service and billing methods to management to prevent
Owner and Operator
Sasso Master Builders & Painters
Boston
03.2012 - 05.2014
- Company Overview: Commercial and residential remodeling and painting company.
- Developed and executed remodeling and painting plans for both residential and commercial clients.
- Developed job bids and material cost quotes, purchased all necessary equipment and materials, hired and oversaw sub-contractors.
- Produced quality work in a timely manner for all clients.
- Commercial and residential remodeling and painting company.
- Oversaw scheduling to optimize workflow and resource allocation across projects.
- Established relationships with suppliers for materials procurement and logistics.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
Account Manager
The Berry Company
06.2010 - 03.2012
- Company Overview: Specializes in print and internet yellow pages and digital marketing products throughout the U.S. and its territories.
- Developed print and digital marketing solutions for small to medium sized businesses.
- Responsible for account management, increasing established revenue, and establishing new accounts.
- Managed Digital Marketing and advertising programs focusing on SEO, SEM, website development and maintenance while providing superior client support.
- Specializes in print and internet yellow pages and digital marketing products throughout the U.S. and its territories.
Outside Sales Representative
Door to Door Dental Inc.
Canton
02.2009 - 06.2010
- Company Overview: Dental equipment, supplies and surgical instruments distributer servicing dental offices specializing in cosmetic, implant, periodontal and general preventative care.
- Responsible for account management, Inventory/supply management, revenue protection and growth of business in the South Shore territory.
- Consistently exceeded sales objectives in a highly competitive market while successfully protecting and developing recurring revenue in assigned accounts.
- Dental equipment, supplies and surgical instruments distributer servicing dental offices specializing in cosmetic, implant, periodontal and general preventative care.
- Built strong relationships with dental practices through regular in-person visits.
- Conducted market research to identify new sales opportunities and potential clients.
- Maintained accurate records of sales activities in CRM system for reporting purposes.
- Conducted site visits to assess needs, demonstrate products, and recommend strategic solutions for customer requirements.
- Obtained sales leads through networking groups, referral partners and face-to-face sessions with companies.
Education
B.A. - Psychology
The Ohio State University
Columbus, OH 09.2003 - 12/2007
Biology
The Ohio University
Athens, OH 09.2000 - 12/2002
Academic Diploma -
Worthington Kilbourne High School
Skills
- SAP
- CRM system proficiency
- Positive and professional
- Refunds processing
- Task prioritization
- Safety compliance
- Client engagement
- Technical support
- SalesForce
- Microsoft Office
- Google Analytics
- Problem solving
- Team collaboration
- Time management
- Inventory management
- Project management
- Prioritization
- Multi-task management
- Key stakeholder relationship building
Timeline
On-Site Service Representative
W.W. Grainger Inc.
05.2014 - Current
Owner and Operator
Sasso Master Builders & Painters
03.2012 - 05.2014
Account Manager
The Berry Company
06.2010 - 03.2012
Outside Sales Representative
Door to Door Dental Inc.
02.2009 - 06.2010
B.A. - Psychology
The Ohio State University
09.2003 - 12/2007
Biology
The Ohio University
09.2000 - 12/2002
Academic Diploma -
Worthington Kilbourne High School