CALVIN AU-DUONG
Randolph
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
13
13
years of professional experience
Work History
Valet
Herb Chambers Lexus
Sharon
03.2015 - Current
- Parked vehicles efficiently while ensuring customer satisfaction.
- Assisted customers with vehicle retrieval and parking procedures.
- Maintained a clean and organized parking area at all times.
- Collaborated with team members to manage high-volume traffic during peak hours.
- Conducted vehicle inspections for cleanliness and damage upon arrival.
Service advisor
Quirk Hyundai
Braintree
09.2024 - 09.2025
- Assisted customers with service inquiries and appointment scheduling.
- Provided detailed explanations of vehicle services and maintenance recommendations.
- Managed customer follow-ups to enhance service satisfaction and retention.
- Provided accurate estimates of repair costs, labor times, and parts prices to customers.
- Tracked customer requests, comments, problems, issues, and resolutions within designated systems.
Service Manager
North End Motors
Canton
04.2022 - 09.2024
- Trained and mentored staff on customer service best practices.
- Coordinated vehicle repairs and maintenance schedules for efficiency.
- Implemented operational procedures to enhance team productivity.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
Sales consultant
North End Motors
Canton
02.2019 - 02.2020
- Assisted customers in selecting vehicles based on needs and preferences.
- Managed customer inquiries and provided timely responses via phone and email.
- Utilized dealership software to track leads and manage customer information.
- Developed and maintained relationships with clients to increase sales revenue.
Sales Consultant
Herb Chambers Honda of Westborough
Westborough
09.2018 - 01.2019
- Assisted customers in selecting vehicles based on needs and preferences.
- Managed customer inquiries and provided timely responses via phone and email.
- Utilized dealership software to track leads and manage customer information.
- Developed and maintained relationships with clients to increase sales revenue.
Car Sales Advisor
Bernardi Honda
Natick
05.2018 - 09.2018
- Collaborated with the finance team to facilitate smooth loan and lease processing.
- Provided after-sales support to ensure customer satisfaction and loyalty.
- Implemented effective sales techniques to enhance customer engagement and experience.
- Assisted customers in the selection of appropriate vehicle models, packages, and options.
Express tech
Quirk Nissan
Quincy
06.2017 - 02.2018
- Performed routine vehicle inspections and identified maintenance needs.
- Maintained the cleanliness and organization of the service area and tools.
- Communicated with customers about vehicle service status and recommendations.
- Utilized diagnostic equipment to troubleshoot vehicle issues accurately.
Express tech
Honda cars of boston
Everett
03.2017 - 06.2017
- Performed routine vehicle inspections and identified maintenance needs.
- Maintained the cleanliness and organization of the service area and tools.
- Utilized diagnostic equipment to troubleshoot vehicle issues accurately.
Express tech
Ira Toyota of Danvers
Danvers
12.2015 - 03.2017
- Performed routine vehicle inspections and identified maintenance needs.
- Utilized diagnostic equipment to troubleshoot vehicle issues accurately.
- Responded promptly to customer inquiries via phone or email in a professional manner.
Cashier / Stocking
Crescent Variety
Brockton
09.2012 - 01.2015
- Processed customer transactions efficiently at a local variety store.
- Organized merchandise displays to enhance store presentation and accessibility.
- Trained new cashiers on register operations and customer service standards.
- Accepted cash and credit card payments, issued receipts and provided change.
Assistant Service Manager
Dan O'brian Kia
Norwood
- Assisted in managing service department operations and scheduling appointments.
- Handled customer inquiries and provided updates on vehicle service status promptly.
- Implemented procedures to enhance customer satisfaction and service quality standards.
- Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
Assistant service manager
Hogan Tire & Auto
Natick
- Assisted in managing daily operations of tire and auto services.
- Communicated with customers to address service inquiries and concerns.
- Ensured compliance with safety protocols and service standards.
- Trained new staff on company procedures and customer service practices.
- Assigned tasks to technicians based on their skill level and experience.
Education
Automotive Program -
Universal Technical Institute
11.2015
High School Diploma -
Randolph High School
Randolph01.2014
Skills
- Time Management
- Customer service
- Sales techniques
- Conflict resolution
- Follow-up management
- Attention to detail
- Time management
- Employee training
- Customer Relationship Management
- Dynamic Environment Adaptability
- Multi-tasking
- Critical Thinking
- Problem Solving
- Accuracy
- Attention to Detail
Timeline
Service advisor
Quirk Hyundai
09.2024 - 09.2025
Service Manager
North End Motors
04.2022 - 09.2024
Sales consultant
North End Motors
02.2019 - 02.2020
Sales Consultant
Herb Chambers Honda of Westborough
09.2018 - 01.2019
Car Sales Advisor
Bernardi Honda
05.2018 - 09.2018
Express tech
Quirk Nissan
06.2017 - 02.2018
Express tech
Honda cars of boston
03.2017 - 06.2017
Express tech
Ira Toyota of Danvers
12.2015 - 03.2017
Valet
Herb Chambers Lexus
03.2015 - Current
Cashier / Stocking
Crescent Variety
09.2012 - 01.2015
Assistant Service Manager
Dan O'brian Kia
Assistant service manager
Hogan Tire & Auto
Automotive Program -
Universal Technical Institute
High School Diploma -
Randolph High School