CAMILA TONELOTTO
Abington
Summary
Versatile department manager recognized for providing exceptional leadership and guidance to employees. Responsible and dependable professional with several years of comprehensive experience overseeing staff, conducting training and implementing strategies. Familiar with successful training methodologies and industry developments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Napoli Management Group
Randolph, MA
09.2025 - Current
- Led team in implementing operational improvements, enhancing service delivery and customer satisfaction.
- Trained and mentored staff on best practices and company policies, fostering a culture of excellence.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Coordinated scheduling and staffing for optimal coverage during peak hours, ensuring efficient operations.
General Manager
Napoli Management Group
East Providence, RI
05.2025 - 09.2025
- Led operational strategies to enhance efficiency and streamline workflows across multiple departments.
- Developed and implemented performance metrics to monitor staff productivity and service quality.
- Mentored management team, fostering professional growth and improving leadership capabilities within the organization.
- Spearheaded initiatives for cost reduction, resulting in improved financial performance without compromising service standards.
Assistant Manager
Napoli Management Group
Rockland, MA
02.2023 - 05.2025
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Developed promotional campaigns to increase brand recognition in target markets.
- Monitored daily sales figures to track trends in customer buying behavior.
Shift Manager
Brewster Company
Norwell, MA
09.2019 - 01.2023
- Ensured compliance with food safety regulations and quality standards.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Resolved conflicts between employees or customers in a professional manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
Education
BACHELOR OF HAMBURGEROLOGY -
MC DONALDS HAMBURGER UNIVERSITY
Chicago, IL06-2025
Skills
- Customer Service
- Database Management
- Team Supervision
- Policy Development
- Performance Management
- Sales Reporting
- Staff Management
- Employee Scheduling
- Personnel training and development
- Departmental rapport
- Recruiting and Hiring
- Problem-Solving
- Sales expertise
- Employee performance evaluation
- Training and mentoring
- Department leadership
- Coaching and Mentoring
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Assistant Manager
Napoli Management Group
09.2025 - Current
General Manager
Napoli Management Group
05.2025 - 09.2025
Assistant Manager
Napoli Management Group
02.2023 - 05.2025
Shift Manager
Brewster Company
09.2019 - 01.2023
BACHELOR OF HAMBURGEROLOGY -
MC DONALDS HAMBURGER UNIVERSITY