Camilla Gottschald
Worcester,MA
Summary
Motivated & dependable professional acknowledged for reliability, integrity and quick-learning ability. Enthusiastically seeking role in which strong work ethic and resourceful nature will be highly valued.
Overview
13
13
years of professional experience
Work History
Bartender
The Nines
03.2020 - Current
- Keeps bar presentable and well-stocked to meet customer needs.
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Follows alcohol awareness procedures for preventing excessive guest intoxication.
- Keeps alcoholic beverages well-stocked and organized to meet expected demands.
- Handles simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polishes glassware, bussed tables and removed debris to keep customer areas clean.
- Upsells daily specials and beverage promotions to exceed daily sales goals.
- Decreases waste, following strict recipes and drink.
- Implements drink prep procedures that significantly reduced wasted stock.
- Provides attentive service and proactively assesses guest needs.
- Displays friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
- Acts as first point of contact for visiting clients and customers.
Office Manager
Surface Systems Inc.
01.2022 - 04.2023
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Coordinated special projects and managed schedules.
- Developed standard operating procedures for all administrative employees.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Arranged corporate and office conferences for company employees and guests.
- Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
Office Manager
Authentic Marble & Granite Inc.
10.2020 - 05.2021
- Greets customers entering the store to ascertain what each customer wants or needs.
- Maintains a clean reception area, including lounge and associated areas.
- Interacts with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received, screened and routed incoming calls.
- Adheres to all company policies and procedures.
- Communicates client needs and demands to team members.
- Coordinates with sales team to reach prospective clients.
- Maintaining positive business relationship to ensure future sales.
- Working direct with clients to make sure they are getting the best service.
- Ensuring that clients receive requested products and services in a timely fashion.
- Ensuring that client objectives are met by employees in terms of information, price, service, timing etc.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Handles company payroll and all/any adjustments to employees pay.
- Creates and executes weekly reports showing companies profit and loss.
- Managed schedules for outside template/install crews, deliveries, repairs, service calls, pick ups etc.
- Managed jobs going in and out of production.
- Created reports and presentations.
- Maintained computer and physical filing systems.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Sourced vendors for special project needs and negotiated contracts.
- Handles all purchase orders request and makes sure vendors receive them.
- Contacts sales reps for delivery dates and makes sure they deliver on date requested.
- Prepared vendor invoices and processed incoming payments.
- Obtained signatures for financial documents and internal/external invoices.
- Updated accounts receivable database with new accounts or missed payments.
- Ensure all clients remain informed on their outstanding debts and deadlines.
- Completed estimates required within 24 hours of request.
- Assist work for all types of clients including residential, contractor, cabinet companies, designers, commercial etc.
- Met challenging quotas for productivity and accuracy of work.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Arranged office meetings for company employees and guests.
- Obtained quarterly profits and loss to evaluate necessary company changes needed to make sure future profits are larger than losses.
Office Manager
First Class Marble And Granite Inc.
06.2014 - 08.2020
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Maintained a clean reception area, including lounge and associated areas.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Received, screened and routed incoming calls.
- Adheres to all company policies and procedures.
- Communicates client needs and demands to team members.
- Coordinates with sales team to reach prospective clients.
- Maintaining positive business relationship to ensure future sales.
- Working direct with clients to make sure they are getting the best service.
- Ensuring that clients receive requested products and services in a timely fashion.
- Ensuring that client objectives are met by employees in terms of information, price, service, timing etc.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Coordinated special projects for team members.
- Managed schedules for outside template/install crews, deliveries, repairs, service calls, pick ups etc.
- Managed jobs going in and out of production.
- Created reports and presentations.
- Maintained computer and physical filing systems.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Sourced vendors for special project needs and negotiated contracts.
- Prepared vendor invoices and processed incoming payments.
- Obtained signatures for financial documents and internal/external invoices.
- Updated accounts receivable database with new accounts or missed payments.
- Ensure all clients remain informed on their outstanding debts and deadlines.
- Completed estimates required within 24 hours of request.
- Assist work for all types of clients including residential, contractor, cabinet companies, designers, commercial etc.
- Met challenging quotas for productivity and accuracy of work.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Recruited and hired qualified candidates for vacant and new positions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Communicated with potential hires to provide clarity on expected tasks, compensations and policies.
- Arranged corporate and office conferences for company employees and guests.
Customer Service
Village Pizza
10.2010 - 05.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Assisted customers by answering questions and fulfilling requests.
- Managed wide variety of customer service tasks to resolve customer issues quickly and efficiently.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened and closed store independently when needed and prepared nightly bank drop for manager.
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Checked prices for customers and processed items sold by scanning barcodes.
- Monitored customers for signs of security concerns and escalated issues to management.
- Educated customers on menu updates and procedural changes.
- Prepared items ahead of time to promote efficiency.
- Organized work areas to foster efficiency and model exceptional kitchen etiquette.
- Oversaw inventory and restocked ingredients following First-In First Out (FIFO) method to minimize spoilage.
- Sent order information to kitchen using computer system and giving verbal instructions about customers' special requests and needs to other staff.
- Performed cash register operations by applying coupons, giving customer totals and handling cash and credit card payments.
- Collaborated with manager immediately when serious equipment failures occurred to resolve quickly and avoid slow-downs.
- Cleaned food preparation areas, tools and equipment.
Education
Shrewsbury Sr High School
Shrewsbury, MAQuinsigamond Community College
Worcester, MASkills
- Bilingual; English & Portuguese
- Customer Service Oriented
- Guest Satisfaction
- Outgoing Personality
- Organizational Skills
- Excellent Multi-Tasking Ability
- Clear and Effective Communication
- Problem Solving
- Upselling Techniques
- New Hire Training
- Ordering Bar Supplies
- Responsible Alcohol Service
- Beverage Preparation
- Liquor Law Compliance
- Team Building
- Office Management
- Administrative Support
- Budgeting
- Payroll
- Purchase Orders
- Expense Reporting
- Scheduling
- Contract Negotiations
- TIPS Certified
- POS System
- Quickbooks
- Moraware Software System
- Stone Profits System
Timeline
Office Manager
Surface Systems Inc.
01.2022 - 04.2023
Office Manager
Authentic Marble & Granite Inc.
10.2020 - 05.2021
Bartender
The Nines
03.2020 - Current
Office Manager
First Class Marble And Granite Inc.
06.2014 - 08.2020
Customer Service
Village Pizza
10.2010 - 05.2014
Shrewsbury Sr High School
Quinsigamond Community College
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