Camilo Spinola
Boston
Summary
Dynamic and results-driven professional with extensive experience at The Upper Crust Pizzeria, excelling in staff training and customer service. Proven leadership skills in optimizing shift scheduling and enhancing team collaboration, leading to improved operational efficiency. Bilingual in Portuguese and Spanish, committed to fostering a positive work environment and delivering exceptional client experiences. Hardworking professional coordinating high-volume orders with accuracy and precision. Highly motivated employee, with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
General Manager
The Upper Crust Pizzeria
Lexington
2023.10 - Current
- Oversaw daily operations of a high-volume pizza restaurant.
- Managed staff scheduling and training to ensure optimal service.
- Implemented inventory control procedures for food and supplies.
- Coordinated marketing initiatives to promote special events and menu items.
- Analyzed sales trends to adjust menus and pricing strategies effectively.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Collaborated with vendors to negotiate contracts and secure quality ingredients.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Shift Leader
The Upper Crust Pizzeria
Lexington
2023.07 - 2023.10
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained new staff on food preparation and safety procedures.
- Managed cash register operations and handled cash deposits accurately.
- Resolved customer complaints with effective communication and problem-solving skills.
- Scheduled shifts for team members to optimize staffing levels during peak hours.
- Enforced health and safety regulations to maintain a clean work environment.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Handled emergency situations with composure and in accordance with company guidelines.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Shift Leader
B.GOOD
Newton
2021.06 - 2023.07
- Trained new staff on food preparation and safety procedures.
- Resolved customer complaints with effective communication and problem-solving skills.
- Managed cash register operations and handled cash deposits accurately.
- Scheduled shifts for team members to optimize staffing levels during peak hours.
- Enforced health and safety regulations to maintain a clean work environment.
- Checked orders for quality and completeness.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Upheld company standards and compliance requirements for operations.
- Assessed reports and adjusted workflows to realign with targets.
Grill Cook
B.GOOD
Newton
2020.10 - 2021.06
- Grilled burgers and vegetables according to customer specifications and preferences.
- Maintained cleanliness and organization of grill station throughout service.
- Monitored cooking times to ensure compliance with food safety and quality standards.
- Operated kitchen equipment, including grills, fryers, and utensils, with safety protocols.
- Followed sanitation procedures during food preparation and storage to uphold health standards.
- Prepared various foods, including salads, sandwiches, and entrees using established recipes.
- Assisted team members during peak hours to maintain kitchen efficiency.
- Communicated effectively with front-of-house staff for smooth order processing.
- Ensured all food was cooked to the correct temperature as per health code regulations.
Education
High School Diploma -
Madison Park High
2 Madison Park Ct, Boston, MA2022-06
Skills
- Staff training
- Time management
- Customer service
- Shift scheduling
- Performance improvement
- Portuguese fluency
- Spanish fluency
- Leadership skills
- Problem solving
- New hire training
- Team player
- Team collaboration
Languages
Spanish
Professional
Portuguese
Professional
Accomplishments
- Promoted to Shift Leader
- Promoted to General Manager
- Received many recognition for my work ethics
Timeline
General Manager
The Upper Crust Pizzeria
2023.10 - Current
Shift Leader
The Upper Crust Pizzeria
2023.07 - 2023.10
Shift Leader
B.GOOD
2021.06 - 2023.07
Grill Cook
B.GOOD
2020.10 - 2021.06
High School Diploma -
Madison Park High