Candice Dos Santos
Brockton
Summary
Shift Manager proficient in working under pressure and adapting to new situations, money handling and team management. Successful at overseeing all areas of operations. Driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Overview
3
3
years of professional experience
Work History
Shift Manager
McDonald's
12.2022 - Current
- Ensured compliance with food safety regulations and quality standards.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Resolved conflicts between employees or customers in a professional manner.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Assisted in resolving escalated customer service issues in a timely manner.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Inspected work areas regularly for cleanliness and organization standards.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed daily cash intake by counting out registers and tabulating profits.
- Reviewed financial statements to meet targets during shift.
Cashier
Mango retail
06.2022 - 08.2022
- Ensured compliance with all safety regulations within the store environment.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed returns and exchanges of merchandise in accordance with store policies.
Education
High School Diploma -
Brockton High School
Brockton, MA06.2022
Associate Degree In Nursing -
Massasoit Community College
Brockton, MA06-2022
Skills
- Team Development
- Safety Compliance
- Handling Customer Complaints
- Staff Motivation
- Delegating Work
- Cash Handling
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Timeline
Shift Manager
McDonald's
12.2022 - Current
Cashier
Mango retail
06.2022 - 08.2022
High School Diploma -
Brockton High School
Associate Degree In Nursing -
Massasoit Community College
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