CAO MAI
Worcester
Summary
Dynamic barista shift supervisor with proven strengths in supervising staff, enhancing customer service, and managing inventory. Contributions to team collaboration and training led to improved operational efficiency and customer satisfaction. Dedicated professional with a rich background in supervising café operations, inventory management, and customer service. Expertise in training team members and fostering a collaborative work environment to drive exceptional service and safety compliance. Detail-oriented individual with extensive experience in inventory management and safety compliance. Known for problem-solving skills and ability to train staff effectively, ready to leverage expertise to enhance operational success.
Overview
2
2
years of professional experience
Work History
Barista Shift Supervisor
Kaffe. Inn Coffee
Worcester
09.2024 - Current
- Supervised daily operations and ensured smooth workflow during busy shifts.
- Trained new baristas on coffee preparation and customer service techniques.
- Managed inventory levels and placed orders for coffee beans and supplies.
- Maintained cleanliness of the café, including equipment and seating areas.
- Collaborated with team members to create a positive work environment.
- Assisted in developing new drink recipes to enhance the menu offerings.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
- Ordered products from suppliers when inventory was low or out of stock.
- Assisted customers in selecting beverages based on their preferences.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Resolved customer complaints and provided exceptional service at all times.
Warehouse Worker
Amazon
Westborough
01.2024 - Current
- Loaded and unloaded packages from delivery trucks efficiently.
- Operated forklifts to move inventory across the warehouse floor.
- Conducted routine inspections of equipment for safety compliance.
- Sorted and organized products in designated storage locations.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Inspected damaged goods prior to disposal or return to vendor.
- Performed cycle counts to maintain accurate inventory records.
- Identified discrepancies between physical count and computer data.
- Used scanners to track parcel information, condition or receipt.
Delivery Driver
UPS
Worcester
10.2023 - 02.2024
- Loaded and unloaded packages while adhering to safety protocols.
- Operated delivery vehicles safely and efficiently across designated routes.
- Delivered packages on time while maintaining customer service standards.
- Assisted in tracking shipments using UPS logistics software.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Received daily delivery instructions and route assignments from dispatch.
Education
High School Diploma -
NGUYEN THI DIEU
8 TRAN QUOC TOAN07-2019
Skills
- Coffee preparation
- Customer service
- Inventory management
- Equipment maintenance
- Cash handling
- Team collaboration
Timeline
Barista Shift Supervisor
Kaffe. Inn Coffee
09.2024 - Current
Warehouse Worker
Amazon
01.2024 - Current
Delivery Driver
UPS
10.2023 - 02.2024
High School Diploma -
NGUYEN THI DIEU