Carla Connors
Medford
Summary
Level-headed health professional who remains calm and effective in extremely difficult and stressful situations. Experienced handling high volume calls in fast paced environments. Well-versed in answering questions and resolving discrepancies. Seasoned professional familiar with insurance claims. Strong data entry abilities, documentation skills and follow-through on routine and complex tasks. Multitasks and prioritizes workloads with little to no supervision. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Excel Orthopedics 40 Hours Per Week
08.2023 - Current
- Improve patient experiences by efficiently managing appointments and maintaining organized medical records.
- Support duties for diagnostic and technical treatment procedures such as setting up MRI, CT scans and ultrasounds.
- Enhance clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitate seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Sanitize, restock, and organized exam rooms and medical equipment.
- Maintain a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Spray Tan Technician
Aglow Airbrush Tanning Part Time 15 Hours A Week
02.2020 - Current
- Achieved a high level of client satisfaction by providing personalized spray tan services and addressing individual needs.
- Increased customer retention through exceptional customer service and follow-up care recommendations.
- Maintained a clean, safe, and hygienic work environment to ensure client comfort and compliance with industry standards.
- Performed thorough client consultations to determine the best tanning solution for their skin tone and desired results.
Clinic Supervisor
Pro Sports/Boston Orthopedic & Spine 40 Hrs
05.2020 - 08.2023
- Improved clinic efficiency by streamlining patient intake processes and implementing electronic health records.
- Developed staff training programs for the enhancement of clinical skills and adherence to facility policies.
- Led regular staff meetings to address concerns, share updates, and promote collaboration within the team.
- Established strong relationships with local healthcare providers to ensure comprehensive care for patients.
- Conducted performance evaluations for employees, identifying areas for improvement and providing constructive feedback.
- Communicated with patients, asked appropriate questions and employed active listening to determine best care.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Liaised with health insurance companies to process insurance claims and maximize reimbursements.
- Ordered all medical, braces and office supplies and kept check on inventory levels.
Medical Assistant/Orthopedic Technician
Pro Sports /Boston Orthopedic & Spine 40 Hrs
01.2014 - 05.2020
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Reduced patient wait time by promptly assisting with the application and removal of casts, braces, and other orthopedic devices.
- Increased patient satisfaction with thorough post-operative care instructions, ensuring proper healing and recovery.
- Streamlined inventory management processes for orthopedic supplies, improving overall clinic organization and efficiency.
- Elevated patient safety measures by conducting regular equipment inspections for wear or malfunction.
- Assessed patient comfort related to cast and splints and assisted with comfort measures.
Education
Medical Assisting
Porter And Chester Institute
Woburn, MA05.2013
Skills
- Patient Flow Management
- Insurance Claims
- Advanced in Microsoft Office
- Medical Terminology
- Patient Scheduling
- Medical Billing
- Medical office administration
- Advanced in DME training/Motion MD
- Proficient in orthopedic office equipment including cast cutters, staples and suture removers
Timeline
Medical Assistant
Excel Orthopedics 40 Hours Per Week
08.2023 - Current
Clinic Supervisor
Pro Sports/Boston Orthopedic & Spine 40 Hrs
05.2020 - 08.2023
Spray Tan Technician
Aglow Airbrush Tanning Part Time 15 Hours A Week
02.2020 - Current
Medical Assistant/Orthopedic Technician
Pro Sports /Boston Orthopedic & Spine 40 Hrs
01.2014 - 05.2020
Medical Assisting
Porter And Chester Institute
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