Carla Ferreira

• Prepared baked goods following recipes and quality standards.
• Operated ovens and mixers to ensure consistent product quality.
• Maintained cleanliness and organization of bakery workstations.
• Followed health codes and regulations regarding food handling procedures.
• Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
• Stocked shelves with bakery products ensuring freshness dates were up-to-date.
• Created custom fondant decorations using professional-grade tools and techniques.
• Collaborated with clients to understand design preferences and flavor selections.
• Assisted in training junior decorators on techniques and best practices.
• Used pastry bags and tips to pipe messages and decorative roses onto cakes.
• Answered phone calls, put in orders and handled customer disputes or complaints.
• Decorated cakes for special occasions, showers, birthdays and christenings.

• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Accepted cash and credit card payments, issued receipts and provided change.
• Handled cash, credit, and digital payments accurately during shifts.
• Trained new staff on store policies, procedures, and best practices.
• Coordinated scheduling to maintain adequate coverage during peak hours.
• Organized team members to ensure efficient stocking of shelves and backroom areas.
• Assisted customers in locating items within the store when requested.
• Stocked shelves with products to ensure availability for customers.
• Collaborated with team members to prepare for store promotions and events.

• Monitored premises to ensure safety and security for all personnel.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Verified photo IDs and tickets to allow guests passage.
• Confirmed visitor identification prior to granting entry into the building.

Monitored surveillance cameras and responded to suspicious activity.

• Monitored premises to ensure safety and security for all personnel.
• Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
• Monitored premises and recorded activity in daily officer reports.
• Identified needs of customers promptly and efficiently.