Carlos Garcia
Hudson
Summary
As a Customer Service Representative at Sudbury True Value Rental, adept in critical thinking and active listening, excelled in managing high-stress situations, enhancing customer loyalty through empathetic dispute resolution. Demonstrated ability to learn visually and hands-on, ensuring efficient problem-solving and increased repeat business without specifying numerical data.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sudbury True Value Rental
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Assabet Valley Technical Regional High School
Marlborough, MA06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Hands on learner
- Visual learner
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Customer Service Representative
Sudbury True Value Rental
09.2016 - Current
Assabet Valley Technical Regional High School
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