Carlos martinez
Boston
Summary
Dedicated server with exceptional customer service skills, focusing on guest engagement and team collaboration. Proven ability to optimize dining operations and enhance guest satisfaction.
Overview
7
7
years of professional experience
Work History
Server
Row 34
Boston, MA
06.2025 - Current
- Resolved guest complaints promptly, maintaining a positive dining experience.
- Implemented new order management system, improving accuracy in transactions.
- Supervised front-of-house operations, mentoring junior servers and fostering teamwork.
- Developed training materials for staff development initiatives focused on service excellence.
Server
Bricco Trattoria
Boston, MA
06.2023 - 12.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained new staff on menu offerings and service protocols to ensure consistency.
- Managed dining area flow, optimizing seating arrangements for improved efficiency.
- Collaborated with kitchen team to expedite food orders during peak hours.
Server
Mare Oyster Bar
Boston, MA
01.2020 - 05.2023
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new servers on menu knowledge and customer engagement strategies.
- Managed table assignments efficiently to optimize seating and minimize wait times.
Education
MBA - Engineering
Universidad La Sallle Noroeste
Ciudad Obregon, SONORA05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Row 34
06.2025 - Current
Server
Bricco Trattoria
06.2023 - 12.2025
Server
Mare Oyster Bar
01.2020 - 05.2023
MBA - Engineering
Universidad La Sallle Noroeste