Mark Corcoran
Chelsea
Summary
Professional restaurant leader with comprehensive expertise in managing high-volume dining establishments. Known for driving operational efficiency, enhancing guest satisfaction, and leading cohesive teams. Proven skills in strategic planning, budget management, and staff development. Adaptable to changing needs, ensuring consistent results and reliability.
Overview
16
16
years of professional experience
Work History
Director of Restaurants
Sheraton Boston Hotel
09.2022 - Current
- Direct involvement in transformation to the new Sheraton
- Planning for Sheraton & More concept
- Task Force at iconic Westin in Seattle
- Transitioned property from Micros/Simphony to Toast POS
- Directly responsible for all outlets and in room dining for 792 room hotel with 60,000+ convention and meeting space with Food & Beverage budget over $18 million
- Knowledge of Union CBA and requirements
- Initiated changes to reduce labor costs with keeping in current CBA requirements
- Reduced Costs and raised profitability through focus on waste, beverage cost controls and maximizing labor dollars
- Oversee all Liquor, beer, wine ordering and controls
- Assist in management of banquets and events
- Property BLT Champion
General Manager
Elephant & Castle
12.2018 - 09.2022
- Effectively kept operation running throughout the entirety of Covid including a profit in 2021
- Kept staff turnover to under 20% even with Covid
- Oversaw all aspect of $2.5 million operation including hotel room service, functions and events along with a restaurant serving all meal periods
- Reduced Costs and raised profitability through focus on waste, budgeting and maximizing labor dollars
General Manager
Bootleg Special
01.2018 - 12.2018
- Opened new concept in Boston's South End
- Hired and trained initial opening staff
- Started function and event business
- Set business up for success for future growth
General Manager
Glynn Hospitality Group
04.2015 - 09.2017
- General Manager at Brownstone in the Back Bay and Granary Tavern by the waterfront
- Increased sales at Brownstone from $1.6 million to $2.1 million
- Directed full scope of restaurant operations from both a financial and quality perspective, ensuring a guest first focus through daily service participation
- Managed and monitored P&L, adjusted operations as needed for better financial results
- Created signature beer and cocktail list with a local focus
- Worked closely with events manager to book and ensure quality events
- Daily interaction with guests and staff members with a guest focus mentality
- Handled all POS programming, reporting troubleshooting
- All payroll and human resources for restaurant
General Manager
Back Deck
02.2012 - 04.2015
- Helped design and open a unique restaurant concept in the heart of downtown Boston through construction, opening and operating
- Directed full scope of restaurant operations from both a financial and quality perspective, ensuring a guest first focus through daily service participation
- Wrote and created training manuals and training program for all new FOH staff
- Managed and monitored P&L, adjusted operations as needed for better financial results
- Used social media and current marketing ideas to drive sales
- Created signature beer and cocktail list with a local focus
- Hit sales goal of $2 million within first year and then increased 10% annually
Assistant General Manager
Tavern in the Square
07.2009 - 03.2012
- Lead all aspects of the operation through communication and action
- Write schedules based upon financial objectives and operational needs
- Created training program for company bartending staff
- Created current wine, cocktail and seasonal beer list for multiple bars/restaurants
- Ensure a profitable operation through a guest first focus
Education
Bachelor of Arts - Urban Studies
University of Pennsylvania
Philadelphia, PA05-1998
Skills
- Cost control
- Menu development
- CBA Experience
- Employee retention
- POS system operation
Timeline
Director of Restaurants
Sheraton Boston Hotel
09.2022 - Current
General Manager
Elephant & Castle
12.2018 - 09.2022
General Manager
Bootleg Special
01.2018 - 12.2018
General Manager
Glynn Hospitality Group
04.2015 - 09.2017
General Manager
Back Deck
02.2012 - 04.2015
Assistant General Manager
Tavern in the Square
07.2009 - 03.2012
Bachelor of Arts - Urban Studies
University of Pennsylvania
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