Carlos Serrano
Dedham
Summary
Results-driven professional with a solid background in ramp operations and team leadership. Recognized for exceptional problem-solving skills and effective communication, ensuring customer satisfaction and operational excellence.
Overview
2026
2026
years of professional experience
Work History
Ramp Agent
AGI Airlines
Boston
12.2024 - Current
- Loaded and unloaded luggage from aircraft with care and precision.
- Operated ground support equipment to facilitate efficient aircraft operations.
- Communicated effectively with team members to ensure smooth ramp activities.
- Conducted safety checks on equipment before each shift to maintain compliance.
- Assisted in directing aircraft during taxiing and parking procedures on the ramp.
- Trained new staff on proper safety protocols and operational procedures.
- Maintained cleanliness and organization of the ramp area throughout shifts.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Carried necessary tools and supplies to transportation vehicles and returned to proper storage areas after use.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Ramp Agent Supervisor
Alaska Airlines
Boston
2020 - 2023
- Supervised ramp operations to ensure timely aircraft turnaround.
- Trained new staff on safety protocols and operational procedures.
- Managed equipment inspections to maintain operational standards.
- Led communication between ground crew and flight operations team.
- Resolved conflicts among team members to maintain a positive work environment.
- Adhered strictly to all security rules and regulations while working in secure areas.
- Created detailed reports regarding flight delays or cancellations due to weather conditions or mechanical issues.
- Provided oversight and supervision of ramp agent staff, ensuring that all safety protocols were followed.
- Assigned duties to staff according to their individual skill sets.
- Identified areas needing improvement within the department and implemented corrective actions accordingly.
- Communicated effectively with management regarding any changes in staffing levels or operational requirements.
- Performed pre-flight inspections on equipment used by ramp agents prior to use each shift.
- Maintained accurate records of incoming and outgoing flights and associated cargo.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Resolved issues related to misplaced or lost baggage.
- Performed aircraft marshaling and wing-walking duties to ensure safe aircraft movement on the ramp.
- Participated in team meetings to discuss performance, safety, and operational improvements.
Demolition Worker
Skinner Demo
Bridgewater
2018 - 2020
- Operated demolition tools and heavy machinery for safe site clearance.
- Removed hazardous materials in compliance with safety regulations and policies.
- Assisted in site preparation by clearing debris and preparing structures for demolition.
- Collaborated with team members to ensure efficient worksite organization and flow.
- Followed detailed plans to execute building removals according to project specifications.
- Communicated effectively with supervisors regarding job progress and potential issues.
- Maintained cleanliness of work areas to promote a safe working environment.
- Wore protective equipment such as respirators and special suits for optimal protection from site hazards.
- Demolished walls, floors, and other components of buildings using hand tools and power tools.
- Loaded debris onto trucks for disposal or recycling.
- Cleaned up worksites following completion of jobs in order to maintain a safe environment.
- Removed fixtures such as windows, doors, plumbing fixtures and electrical wiring systems.
- Performed basic maintenance on equipment used during demolition activities.
- Used correct equipment and techniques to demolish buildings smoothly and avoid damaging nearby structures.
- Prepared demolition sites by clearing away obstructions and barricading areas.
- Inspected building structures to identify potential safety hazards.
- Stripped structures of valuable and reusable materials.
- Carried out exact demolition orders at sites.
- Loaded or unloaded building materials to distribute machinery or tools.
- Dug ditches or trenches, backfilled excavations or compacted and leveled earth to grade specifications.
Freight Handler
AC Moore Distubution Center
Dedham
2017 - 2018
- Loaded and unloaded merchandise from trucks to maintain inventory flow.
- Sorted and organized products for optimal storage in warehouse locations.
- Conducted routine inspections of equipment to ensure safety standards compliance.
- Assisted in training new staff on proper handling procedures and safety protocols.
- Maintained accurate records of inventory movements using warehouse management systems.
- Implemented best practices for packaging to reduce damage during transit.
- Used boards and pallets to stack freight at designated locations.
- Maintained cleanliness of work area at all times while following proper sanitation guidelines.
- Scanned and documented freights and assigned appropriate marking labels with identifying information.
- Reported any incidents or accidents occurring on job site promptly.
- Performed regular maintenance checks on warehouse equipment such as forklifts, pallet jacks, conveyors.
- Loaded materials into vehicles and installed strapping, bracing or padding to prevent shifting or damage in transit.
- Verified shipping labels as orders came in.
Concession Stand Cashier
Showcase cinema Legacy Place
Dedham
2014 - 2016
- Operated cash register and processed customer transactions efficiently.
- Maintained cleanliness and organization of the concession stand area.
- Provided friendly customer service while taking food and beverage orders.
- Assisted in restocking supplies to ensure product availability during peak hours.
- Handled food safety practices to maintain quality and hygiene standards.
- Responded to customer inquiries and resolved issues promptly and professionally.
- Educated customers about menu items and made recommendations based on preferences.
- Resolved customer complaints in a professional manner while maintaining positive attitude.
- Assisted customers in locating concession stand items.
- Operated popcorn popper, hot dog roller, nacho cheese warmer, soda fountain machine, and other equipment according to company guidelines.
- Communicated effectively with co-workers to ensure smooth operations of the concession stand.
- Verified that payment matched order amount before processing transactions.
- Provided friendly customer service to all guests.
- Kept the concession stand area clean and organized at all times.
- Restocked supplies as needed throughout the shift.
- Complied with health department standards regarding food storage, preparation, and presentation.
- Performed light janitorial duties such as sweeping floors and cleaning counters.
- Served food and beverages with focus on quality items and superior service.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
Education
GED -
Dedham High School
Dedham, MA01-2020
Skills
- Aircraft loading
- Flight operations communication
- Safety compliance
- Team supervision
- Conflict resolution
- Equipment maintenance
- Time management
- Problem solving
- Inventory tracking
- Attention to detail
- Customer service
- Effective communication
- Ramp operation expertise
- Flexible schedule
- Heavy equipment operation
- Hazardous materials
- Marshaling aircraft
- Heavy lifting
- New agent training
- Arrival/departure procedures
- Load planning
- Team leadership
- Inclement weather tolerance
Languages
Spanish
Limited
Timeline
Ramp Agent
AGI Airlines
12.2024 - Current
Ramp Agent Supervisor
Alaska Airlines
2020 - 2023
Demolition Worker
Skinner Demo
2018 - 2020
Freight Handler
AC Moore Distubution Center
2017 - 2018
Concession Stand Cashier
Showcase cinema Legacy Place
2014 - 2016
GED -
Dedham High School