Carlos Daniel Trindade
Stoughton
Summary
Reliable and detail-oriented professional with 4+ years of customer service and team leadership experience. promoted to shift manager at Burger King(Dhanani Group, Inc), overseeing daily operations and cash handling. Bilingual (English and Portuguese), with strong problem solving skills. Eager to apply accuracy, trustworthiness, and a strong work ethic role at the new occupation, adding up to the team and creating a friendly and professional environment.
Overview
4
4
years of professional experience
Work History
Crew Member
Couto Management Group
Stoughton, MA
11.2025 - Current
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Assisted in maintaining cleanliness and organization of workstations to ensure a safe environment.
- Supported team members in food preparation and assembly processes to enhance efficiency.
- Operated kitchen equipment safely while adhering to health and safety regulations.
- Process customer transactions accurately using POS system, balancing cash drawer daily.
Shift Manager
Dhanani Group, Inc
Braintree, MA
04.2022 - 12.2024
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and customer service.
- Managed inventory control, optimizing stock levels for operational efficiency.
- Implemented process improvements, reducing wait times and increasing service speed.
Education
High School Diploma -
Quincy High School
Quincy, MA05-2023
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Bilingual: Portuguese and English(fluent in both)
Timeline
Crew Member
Couto Management Group
11.2025 - Current
Shift Manager
Dhanani Group, Inc
04.2022 - 12.2024
High School Diploma -
Quincy High School