Carmelina LaRocque
Agawam,MA
Summary
Experienced Project Manager with over 20 years of expertise in leading large-scale IT projects, project finance, and high-performing teams using both agile and waterfall methodologies. Proven track record in managing transformational, enterprise-wide programs with significant budgets, ensuring the alignment of program execution strategies with business goals. Adept at stakeholder management, change management, and process integration to achieve successful program outcomes.
Overview
25
25
years of professional experience
Work History
Senior Project Manager
Cigna
04.2022 - Current
- Led the development of project vision and strategy, partnering with Program Sponsors to establish timelines, set milestones, and acquire necessary resources
- Successfully managed and executed large-scale IT projects, ensuring timely and accurate data delivery for informed investment decisions and high-quality financial reporting
- Collaborated with stakeholders across Cigna Technology organizations, as well as financial accounting to drive program success
- Acted as a trusted strategic advisor, ensuring programs achieved expected outcomes and goals
- Ensured alignment of program execution strategies with business strategies, company policies, and project expected outcomes
- Developed and delivered change management strategies to support smooth transitions, including effective communication, training, and ongoing support
- Defined success metrics, monitored against established goals, and provided centralized visibility via status reporting and demand capacity monitoring
- Led cross-functional teams, providing clear direction, support, motivation, and development opportunities
- Managed the budget, staffing allocations, and funding for a twenty million plus dollar organization
Cloud Delivery Lead
CVS
08.2021 - 04.2022
- Managed large-scale projects with a focus on technology and process reengineering, ensuring consistent implementation of people, process, and technology improvements
- Managed complicated application migrations from on-premises resource to cloud based solutions based in AWS, GCP, and Azure
- Analyzed, understood, and communicated trade-offs involved with project prioritization decisions
- Responsible for all aspects of risk management and escalation
- Built strong relationships with key stakeholders to identify areas of focus, anticipate change impacts, and assess change readiness
- Leveraged these relationships to develop strong partnerships with cross-functional teams
- Communicated risks, issues, and dependencies, driving collaborative, coordinated decision-making and resolution efforts among stakeholders
- Responsible for creating and controlling project related documentation
Scrum Master/Project Manager/Release Train Engineer
Cigna
03.2013 - 08.2021
- Created and manage project schedule; perform risk management
- Successfully managed the relationship with the customer and all stakeholders; facilitate issues, conflicts, and manage dependencies
- Facilitated key ceremonies including PI planning, sprint planning, and daily stand-up meetings
- Worked with developers and scrum masters to prioritize work, remove obstacles, and deliver within expected timeframes
QA Project Manager
Cigna
08.2011 - 03.2013
- Rigorously managed scope to ensure commitments are achieved within agreed upon time, cost, and quality parameters; manages a 20+ million dollar program consisting of multiple work streams across 50+ applications
- Briefed key stakeholders on different aspects of assigned workstream (Preventative Care, Broker Advisor Fee, Benefits and Coverage, Essential Benefits); represents the project in various project governance and inter-department forums
- Proposed recommendations and adjustments to project delivery and related solutions throughout the life of the initiative; manages a group of 8 project test managers
- Drove coordination of mobile testing through initial release
IT Test Manager/Performance Test Manager
MassMutual
04.2000 - 04.2011
- Managed, planned, and organized testing for multiple projects across various organizations, including all phases of the testing lifecycle and performance testing for large infrastructure upgrades
- Responsible for developing and maintaining detailed project estimates and work plans, planning and executing performance testing activities, and ensuring performance goals are met
- Led performance testing deliverables, created and maintained test strategies and documentation, and managed testing efforts using Quality Center
- Mentored onboarding staff, including offshore members, defined standard operating procedures for performance testing, and guided the team on agile performance testing for releases
- Managed a testing team of 60+ content owners across 10 departments, communicated project statuses and changes to stakeholders, and handled testing deliverables for projects with budgets between 1 and 5 million dollars
Education
Masters - Business Administration
Western New England College
Springfield, MA05.2001
Bachelor of Science - Business Administration
Western New England College
Springfield, MA05.1998
Project Management Certification - undefined
Boston University
Test Management Certification - undefined
Skills
- Program and Project Management
- Agile and Waterfall Methodologies
- Continuous Improvement
- Stakeholder Management
- Change Management
- Process Integration
- Financial Planning and Analysis
- Risk Management
- Team Leadership
- Mentoring
- Strong Communication and Presentation Skills
- Proficient in Jira
- Proficient in Confluence
- Proficient in Pathfinder
- Proficient in Clarity
- Proficient in MS Office Suite (Project, Teams, Excel, PowerPoint, Word)
Professional Development
- Boston University Project Management Certification
- Test Management Certification
Timeline
Senior Project Manager
Cigna
04.2022 - Current
Cloud Delivery Lead
CVS
08.2021 - 04.2022
Scrum Master/Project Manager/Release Train Engineer
Cigna
03.2013 - 08.2021
QA Project Manager
Cigna
08.2011 - 03.2013
IT Test Manager/Performance Test Manager
MassMutual
04.2000 - 04.2011
Project Management Certification - undefined
Boston University
Test Management Certification - undefined
Masters - Business Administration
Western New England College
Bachelor of Science - Business Administration
Western New England College
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