Carmen Gonzalez
Haverhill
Summary
Caring and empathetic Caseworker with 5 years of experience providing therapeutic support for adults with disabilities. Competent planner, developer and implementer of complex individual program plans. Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Direct Care Assistant
Northeast Arc
02.2015 - Current
- Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
- Kept clients engaged in social networks and communities for personal health and growth.
- Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.
- Arranged transportation and accompanied patients to doctors' offices and errands.
- Evaluated client progress toward established annual and quarterly goals.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to medical and dental appointments to provide support.
- Educated clients and family members on relevant topics to support independent living.
Outreach Coordinator
A Better Life Homecare LLC
01.2022 - 07.2023
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Increased education and awareness of Adult Foster Programs to the community and delivering evidenced-informed strategies.
- Executed strategies to generate qualified leads through outreach sales calls to professional referral sources.
- Scheduled regular outreach exhibitions and educated employees on presentations.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Assessed community needs and identified resources for social and community service programs.
Caseworker
Asante Homecare LLC
03.2018 - 01.2022
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assessed needs of each client and recommended appropriate services and resources.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Advocated for client rights and represented client interests at administrative hearings.
- Collaborated with other professionals to plan and coordinate care for clients.
Education
Home Health Aide Certificate - PCA Course
Notre Dame Learning Center
Lawrence, MA06.2017
GED -
Adult Learning Center
Lawrence, MA05.2014
Skills
- Care Plan Assessment
- Health Care Finance Administration
- Clinical Quality Program Standards
- Personal Hygiene Assistance
- Health and Safety Requirements
- Medical Records Management
- Emotional and Social Support
- Bilingual Fluent in Both English and Spanish
- Skilled Community-Based Case Manager
- Multidisciplinary Team Collaboration
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Outreach Coordinator
A Better Life Homecare LLC
01.2022 - 07.2023
Caseworker
Asante Homecare LLC
03.2018 - 01.2022
Direct Care Assistant
Northeast Arc
02.2015 - Current
Home Health Aide Certificate - PCA Course
Notre Dame Learning Center
GED -
Adult Learning Center
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