Carmine Arenella
Malden
Summary
Proven leader in retail management, notably with Star Market, where I enhanced customer satisfaction and store efficiency through expert inventory management and team training. Excelled in customer support and merchandising strategies, significantly reducing shrinkage and optimizing team collaboration. Demonstrated ability to solve problems and boost sales, ensuring health and safety standards.
Overview
11
11
years of professional experience
Work History
Assistant Grocery Manager
Star Market
03.2020 - Current
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Improved store efficiency by overseeing daily operations, inventory management, and employee scheduling.
- Adhered to company policies and procedures while promoting a positive work atmosphere among team members.
- Reduced shrinkage through diligent inventory control measures, including proper ordering and stock rotation practices.
Retail Sales Representative
Nestle DSD
03.2013 - 07.2019
- Maintained awareness of competitors'' offerings to provide informed comparisons when assisting customers with purchase decisions.
- Boosted customer satisfaction by providing exceptional product knowledge and personalized recommendations.
- Increased sales by offering advice on purchases and promoting additional products.
- Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
- Generated brand awareness and positive product impressions to increase sales.
- Streamlined merchandise restocking processes to ensure consistent availability of popular items on the sales floor.
Education
Associate Degree in Accounting -
Katharine Gibbs School
Boston,Ma05.2008
Skills
- Problem Resolution
- Customer Support
- Health and safety
- Employee Training
- Task Delegation
- Stock replenishment
- Merchandising Strategies
- Scheduling Coordination
- Coordination of inventory
- Customer service and assistance
- Training and mentoring
- Visual Merchandising
- Product Merchandising
- Teamwork and Collaboration
- Customer Service
Timeline
Assistant Grocery Manager
Star Market
03.2020 - Current
Retail Sales Representative
Nestle DSD
03.2013 - 07.2019
Associate Degree in Accounting -
Katharine Gibbs School
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