Carol Rowan
Boston
Summary
Detail-oriented Data Processor with a strong track record in data accuracy and reporting. Proven ability to enhance workflows and support projects through effective communication and teamwork. Dedicated professional with extensive experience in customer service and data processing. Known for resolving issues efficiently while maintaining strong relationships. Committed to improving workflows and ensuring data integrity to drive organizational success. Results-driven individual with a versatile background in data processing and customer service. Recognized for exceptional problem-solving and attention to detail, contributing to project success and operational efficiency. Hardworking professional experienced in field and ready for challenging assignments. Reliable in completing quality work and exceeding expectations. Efficient Data Processor known for high productivity and ability to complete tasks swiftly. Specialize in data analysis, database management, and information system optimization. Excel in problem-solving, time management, and communication skills, ensuring seamless workflow and effective data processing solutions.
Overview
45
45
years of professional experience
Work History
Data Processor
Northeastern University
Boston
11.1980 - 11.2025
- Ensured data accuracy through regular verification and validation checks.
- Collaborated with teams to improve data processing workflows and efficiency.
- Maintained comprehensive documentation of data processing procedures and updates.
- Supported projects by providing timely and accurate data reports as requested.
- Performed data entry tasks accurately and efficiently.
Customer Service Officer
Boston Symphony
Boston
09.2003 - 05.2020
- Resolved customer complaints efficiently and professionally.
- Provided detailed information about events and ticketing procedures.
- Assisted in training new staff on customer service protocols.
- Developed strong relationships with patrons to foster loyalty.
- Provided customer service in a courteous and professional manner.
- Established trustful relationships with customers through effective communication skills.
- Resolved customer issues in an efficient and timely manner.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Handled escalated customer complaints and disputes in a professional manner.
- Trained new employees on company policies related to customer service practices.
Education
High School Diploma -
Sacred Heart High School
Weymouth MA05-1977
Skills
- Data verification
- Data validation
- Workflow optimization
- Data reporting
- Documentation management
- Database management
Timeline
Customer Service Officer
Boston Symphony
09.2003 - 05.2020
Data Processor
Northeastern University
11.1980 - 11.2025
High School Diploma -
Sacred Heart High School