Caroline Ford
Braintree
Summary
Relationship-driven professional with experience supporting premium guest experiences, managing client relationships, and executing events across sports, entertainment, and hospitality environments. Skilled in partnership activation, cross-functional collaboration, and project coordination with a strong ability to build meaningful connections and deliver exceptional experiences for guests, clients, and stakeholders.
Overview
4
4
years of professional experience
Work History
VIP Tours Support
Walt Disney World Company
Orlando, FL
02.2026 - Current
- Supported Disney VIP Tour operations by coordinating behind-the-scenes logistics and delivering personalized experiences for premium guests.
- Collaborated with cross-functional teams to execute seamless guest experiences, resolve challenges, and maintain exceptional service standards.
- Built strong relationships through proactive communication, adaptability, and attention to detail in a fast-paced, high-profile environment.
Director of Client Relations & Outreach
HYPE
High Point, NC
01.2023 - 04.2024
- Managed client relationships as primary point of contact, led weekly meetings, provided project updates, and ensured alignment with client goals to enhance satisfaction.
- Coordinated cross-functional teams to execute communication campaigns and social media initiatives, ensuring timely delivery of client deliverables.
- Oversaw project timelines and quality control, strengthening client partnerships through strategic communication and effective problem-solving.
VP of New Member Experience
Alpha Gamma Delta
High Point, NC
11.2022 - 05.2023
- Led onboarding and engagement initiatives for new members by developing programming, coordinating events, and fostering community to enhance member integration.
- Collaborated with chapter leadership to plan and execute member experiences, managing communication and organization to improve retention.
- Streamlined operational processes to improve efficiency in event planning and execution.
Fine Dining Server
Augusta National Golf Club
Augusta, GA
04.2022 - 04.2022
- Delivered exceptional hospitality and personalized service to VIP guests and patrons during events.
- Facilitated collaboration among event staff and team members to ensure seamless operations.
Education
Bachelor of Arts - Strategic Communication
High Point University
High Point, NC05-2024
Skills
- Guest experience management
- Event management
- Client relationship management
- Project Coordination & Management
- Client presentations
- Cross-Functional Collaboration
- Digital Communication Techniques
- Microsoft Office Suite
- Brand engagement
- Community outreach
Timeline
VIP Tours Support
Walt Disney World Company
02.2026 - Current
Director of Client Relations & Outreach
HYPE
01.2023 - 04.2024
VP of New Member Experience
Alpha Gamma Delta
11.2022 - 05.2023
Fine Dining Server
Augusta National Golf Club
04.2022 - 04.2022
Bachelor of Arts - Strategic Communication
High Point University