Caroline Madden
Belmont
Summary
Detail-oriented professional with strong communication and organizational skills, experienced in supporting front-office operations and enhancing client experiences. Proven ability to multitask and manage time effectively in fast-paced environments. Committed to delivering exceptional customer service and ensuring positive interactions with clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Coldwell Banker
Belmont
06.2025 - Current
- Communicate with clients daily to schedule appointments, answer inquiries, and coordinate next steps in the home-buying/selling process.
- Prepare and organize documents, listings, and client files to support smooth office operations.
- Manage calendars, property showings, and follow-up communication across multiple clients at once.
Move Manager / Marketing
Out of the Box Moves
Belmont
05.2022 - Current
- Serve as the main point of contact for clients, vendors, and service providers, ensuring clear communication and timely responses.
- Coordinate schedules, plan timelines, and organize project details to keep tasks on track.
- Maintain records, prepare action plans, and handle client follow-ups to ensure high satisfaction.
- Manage social media and event scheduling with strong attention to detail.
Real Estate Analyst Intern
SiteTech Systems
Myrtle Beach
01.2022 - 05.2022
- Prepared organized property reports using Excel, GIS tools, and public records.
- Managed data entry and documentation while ensuring accuracy in research and analysis.
Claims Processor
Tufts Health Plan
Watertown
06.2020 - 08.2020
- Reviewed and processed claims with high attention to detail and accuracy.
- Communicated with team members to resolve issues and ensure timely completion of tasks.
- Maintained organized digital records and monitored workflow queues.
Education
Bachelor of Science - Business Administration, Management, Commercial & Investment Real Estate
Coastal Carolina University
Conway, SC05.2022
Skills
- Customer service
- Phone and email communication
- Scheduling and calendar management
- Front-desk support
- Document preparation
- Communication skills
- Attention to detail
- Microsoft Excel proficiency
- File organization
- Time management
- Team collaboration
Certification
MA Real Estate License
Timeline
Real Estate Agent
Coldwell Banker
06.2025 - Current
Move Manager / Marketing
Out of the Box Moves
05.2022 - Current
Real Estate Analyst Intern
SiteTech Systems
01.2022 - 05.2022
Claims Processor
Tufts Health Plan
06.2020 - 08.2020
Bachelor of Science - Business Administration, Management, Commercial & Investment Real Estate
Coastal Carolina University