CAROLINE OVERSTREET
PLYMOUTH,MA
Summary
Seeking employment within a company to use talents and abilities while excelling with hard work, perseverance, and dedication to grow within the company
Overview
5
5
years of professional experience
1
1
Certification
Work History
Spa Front Desk Supervisor
MIRBEAU INN & SPA PLYMOUTH
09.2023 - Current
- Oversees tasks, duties, and responsibilities throughout the spa including front desk staff and spa attendants
- The ability to multi-task which involves the care of in-person guests, answering phone calls, checking messages, and making sure spa front desk staff are efficiently catering to guests
- Can problem solve within a timely-manner
- Working cooperatively as part of the management team making sure that optimum standards are followed for all spa treatments and estheticians are productively encouraging guests to purchase skincare products
- Can provide constructive criticism to spa staff, ensuring customer satisfaction
- help in creating a precise spa environment.
Patient Coordinator
ABEO MED SPA
09.2022 - 09.2023
- Communication between patients and medical providers
- Multi-tasking including checking in and out patients, filing and organizing patient paper-work
- Can adapt to change, efficient learner, precise time-management
- Computer skills including Microsoft, Excel, and various medical software programs
- Marketing: Assisting in Medical Spa Social Media Platforms by supplying content for engagement
- Creator of various content to help increase Social Media Account following, as well as in maintaining current patient-relationships and helping the Medical Spa to build new patient relationships.
Cosmetic Concierge Consultant/Patient Coordinator
SOUTH SHORE SKIN CENTER
05.2021 - 09.2022
- Liaison between patients and medical providers
- Team training lead for multi–South Shore Skin Center facilities
- Duties included checking patients in and out, assisting with all patient-related issues, and working with medical sales representatives
- Computer skills included use of medical software EMA and E-Clinical Works
- Providing training for new employees
- Assisting in creating a strong, reliable, and hardworking work environment that can properly handle a busy medical office setting.
Certified Personal Trainer
FIT FACTORY
09.2019 - 03.2020
- Conduct individual and small group training
- Develop specific individualized programs including client-based progressions
- Implement specialized programs and modifications to existing programs based on clients’ health history, and current physical limitations
- Worked individually with clients establishing fitness goals
Education
Bachelor of Arts - Communications With Media Studies Concentration
Bridgewater State University
Bridgewater, MA05.2024
Skills
- Social Media Marketing
- Computer Skills (EMA and E-Clinical Works Medical Software, Microsoft Word, Teams, Power Point, Excel)
- Communication
- Customer Service
- Decision Making
- Organization
- Management
- Team Work
- Detail-Oriented
- Marketing
Certification
- American Council on Exercise, NCCA Accreditation
- Standard Cybersecurity Training 2021
Timeline
Spa Front Desk Supervisor
MIRBEAU INN & SPA PLYMOUTH
09.2023 - Current
Patient Coordinator
ABEO MED SPA
09.2022 - 09.2023
Cosmetic Concierge Consultant/Patient Coordinator
SOUTH SHORE SKIN CENTER
05.2021 - 09.2022
Certified Personal Trainer
FIT FACTORY
09.2019 - 03.2020
Bachelor of Arts - Communications With Media Studies Concentration
Bridgewater State University
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