Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CAROLINE OVERSTREET

PLYMOUTH,MA

Summary

Seeking employment within a company to use talents and abilities while excelling with hard work, perseverance, and dedication to grow within the company

Overview

5
5
years of professional experience
1
1
Certification

Work History

Spa Front Desk Supervisor

MIRBEAU INN & SPA PLYMOUTH
09.2023 - Current
  • Oversees tasks, duties, and responsibilities throughout the spa including front desk staff and spa attendants
  • The ability to multi-task which involves the care of in-person guests, answering phone calls, checking messages, and making sure spa front desk staff are efficiently catering to guests
  • Can problem solve within a timely-manner
  • Working cooperatively as part of the management team making sure that optimum standards are followed for all spa treatments and estheticians are productively encouraging guests to purchase skincare products
  • Can provide constructive criticism to spa staff, ensuring customer satisfaction
  • help in creating a precise spa environment.

Patient Coordinator

ABEO MED SPA
09.2022 - 09.2023
  • Communication between patients and medical providers
  • Multi-tasking including checking in and out patients, filing and organizing patient paper-work
  • Can adapt to change, efficient learner, precise time-management
  • Computer skills including Microsoft, Excel, and various medical software programs
  • Marketing: Assisting in Medical Spa Social Media Platforms by supplying content for engagement
  • Creator of various content to help increase Social Media Account following, as well as in maintaining current patient-relationships and helping the Medical Spa to build new patient relationships.

Cosmetic Concierge Consultant/Patient Coordinator

SOUTH SHORE SKIN CENTER
05.2021 - 09.2022
  • Liaison between patients and medical providers
  • Team training lead for multi–South Shore Skin Center facilities
  • Duties included checking patients in and out, assisting with all patient-related issues, and working with medical sales representatives
  • Computer skills included use of medical software EMA and E-Clinical Works
  • Providing training for new employees
  • Assisting in creating a strong, reliable, and hardworking work environment that can properly handle a busy medical office setting.

Certified Personal Trainer

FIT FACTORY
09.2019 - 03.2020
  • Conduct individual and small group training
  • Develop specific individualized programs including client-based progressions
  • Implement specialized programs and modifications to existing programs based on clients’ health history, and current physical limitations
  • Worked individually with clients establishing fitness goals

Education

Bachelor of Arts - Communications With Media Studies Concentration

Bridgewater State University
Bridgewater, MA
05.2024

Skills

  • Social Media Marketing
  • Computer Skills (EMA and E-Clinical Works Medical Software, Microsoft Word, Teams, Power Point, Excel)
  • Communication
  • Customer Service
  • Decision Making
  • Organization
  • Management
  • Team Work
  • Detail-Oriented
  • Marketing

Certification

  • American Council on Exercise, NCCA Accreditation
  • Standard Cybersecurity Training 2021

Timeline

Spa Front Desk Supervisor

MIRBEAU INN & SPA PLYMOUTH
09.2023 - Current

Patient Coordinator

ABEO MED SPA
09.2022 - 09.2023

Cosmetic Concierge Consultant/Patient Coordinator

SOUTH SHORE SKIN CENTER
05.2021 - 09.2022

Certified Personal Trainer

FIT FACTORY
09.2019 - 03.2020

Bachelor of Arts - Communications With Media Studies Concentration

Bridgewater State University

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