Caroline Provenzano
Boston,MA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
4
4
years of professional experience
Work History
Sales Associate
Advantage Soultions
09.2022 - 01.2025
- Certificated in food safety providing customer service as well as food and beverage demonstrations
- Implemented upselling strategies to enhance customer experience and increase sales volume.
- Analyzed customer feedback to identify trends, recommend improvements, and enhance satisfaction.
- Provided positive first impressions to welcome existing, new, and potential customers.
Assistant Manager
The Dog House
09.2022 - 08.2023
- Collaborated with management to develop and implement operational strategies.
- Engaged in cross-departmental communication to streamline project execution.
- Analyzed team performance data to identify areas for improvement and efficiency.
- Coordinated scheduling and resource allocation to optimize workflow processes.
Sales Manager
Bobs Discount Furniture
09.2020 - 06.2022
- Led sales of approximately 20 team members to exceed monthly targets through effective coaching and performance management.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed training programs to enhance team product knowledge and customer engagement skills.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
Education
Degree Candidate - Human Service Track
Quincy College
Quincy, MA07.2025
High School -
Cristo Rey Boston
Boston, MA06.2019
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Goal oriented
- Exceptional customer service
- Client service
- Conflict resolution
Awards
Ranked in the top 10 sales associates while working for Bobs Furniture
Timeline
Sales Associate
Advantage Soultions
09.2022 - 01.2025
Assistant Manager
The Dog House
09.2022 - 08.2023
Sales Manager
Bobs Discount Furniture
09.2020 - 06.2022
Degree Candidate - Human Service Track
Quincy College
High School -
Cristo Rey Boston
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