CAROLYN AUSTIN

• Facilitated training sessions for home care staff on patient care protocols and safety procedures.
• Ensured proper credentialing of all home health staff per applicable laws.
• Researched best practices in home health care service delivery models.
• Reviewed patient charts regularly to verify accuracy of clinical staff entries.

Directed daily operations to ensure compliance with laws and regulations.

• Delegated tasks and established priorities for staff members.
• Recruited, trained, and mentored staff to enhance team performance.
• Collaborated with staff to develop professional growth plans aligned with business objectives.

• Assessed clinical education needs and patient teaching requirements through diverse methods.
• Developed and executed lesson plans for Certified Nursing Assistant instruction.
• Supported students in mastering essential skills for Certified Nursing Assistants.

• Established and monitored achievement goals for nursing department, aligning with practice standards.
• Managed staffing schedules to maintain consistent coverage across all shifts.
• Guided medical personnel on accurate documentation of patient care activities.
• Assessed staffing, equipment, and service needs based on historical data and seasonal trends.
• Collaborated with physicians and administrators to coordinate comprehensive patient care plans.

• Prepared reports and presentations using various software tools to enhance clarity and engagement.
• Facilitated onboarding process for new hires by preparing essential documents and resources.

• Provided data analysis on quality assurance and improvement to leadership team.
• Prioritized educational needs within certified nursing assistant program.
• Served as educational resource to enhance staff development initiatives.
• Reviewed educational materials to align with current standards and training requirements.
• Maintained accurate records of teaching activities, required training, and competencies.
• Ensured all staff completed necessary training and met state mandates.
• Monitored effectiveness of educational programs and implemented strategic enhancements.
• Facilitated physical skills training and equipment usage for care delivery.

• Spearheaded initiatives to enhance customer service across organization.
• Coordinated cross-functional teams to achieve high-quality results within strict timelines.
• Executed opening, closing, and shift change functions to uphold operational standards daily.
• Delivered leadership and mentorship to new employees on company programs.
• Delegated tasks to staff while establishing priorities and goals.

• Guided cross-functional teams in developing innovative solutions for complex challenges.
• Mitigated business risks through collaboration with staff and performance assessments.
• Established policies and procedures to ensure compliance with corporate standards.
• Delegated tasks effectively, prioritizing goals and aligning team efforts.

• Trained customer service representatives to ensure comprehensive knowledge of products and services.
• Engaged with community groups to clarify purposes, programs, and policies.
• Handled referrals for advocacy issues and resolved customer complaints directly.
• Assessed employee performance using criteria such as accuracy, speed, and upselling abilities.
• Monitored team compliance with established procedures essential for service success.

• Collaborated with multi-disciplinary staff to enhance patient care and reduce response times.
• Ensured availability of necessary resources to meet patients' needs.
• Developed policies and procedures ensuring compliance with healthcare regulations.
• Acted as liaison among hospital administration, regulatory agencies, vendors, and medical staff.

• Bed facility Short Term Rehabilitation and Skilled Nursing
• Long term care units facilitating both Dementia and Behavioral Clients
• Psychiatric Services available (Reduced potential survey tags to 4 D tags in the first 6 weeks of role)

• Researched, developed and provided education regarding policies for nursing staff
• Certified Home Health Aide Instructor in Indiana
• Completed Certification program for Indiana Home Health Instructor
• Developed the program to meet current standards
• Trained and Manager other
• Instructors
• Taught classes
• Resource for nursing department additional training as it occurred
• Certified CPR/First Aid Instructor with EMS Safety # IN333
• Delivered Nursing care, education, care planning and oversight of the care of clients in the community
• Primarily wound care, diabetic care wellness checks with medication set up
• Oversight of Home Health Aides and various other needs that may occur.

• Observed, educated, and inspired team members to enhance overall performance.
• Advocated for patient-centered care by positioning patients as leaders of their teams.
• Collaborated with management and staff to identify critical areas needing attention.
• Selected team members to support regulatory compliance efforts within the facility.
• Provided ongoing training for managers to strengthen leadership capabilities.
• Planned and implemented updates to facility policies for regulatory compliance.
• Initiated education and continued oversight regarding policies and procedures.
• Prioritized infection control protocols over the past three years.

• Bed Short Term Rehab Administrative responsibility for a 43-bed nursing facility comprised of a skilled rehabilitation unit
• Medicare
• Managed Care and Private Clients
• Average monthly admissions and short-term discharges 35-55
• Five Star Facility( first survey deficiency free; second survey nursing had no tags)

• Empowered patients as leaders, promoting patient-centered care initiatives.
• Collaborated with management and staff to identify improvement areas.
• Selected team members to ensure compliance with regulatory and quality standards.
• Provided ongoing training for managers to enhance leadership skills.
• Developed and updated facility policies and procedures for compliance.
• Initiated educational programs on policies to ensure adherence.
• Prioritized infection control measures, sustaining focus for three years.
• Coordinated PPE management and testing through team collaboration.

• Managed administrative operations for 210-bed facility with two skilled rehabilitation units and three long-term care units.
• Increased facility census by over 12%, achieving full capacity of 210 beds.
• Oversaw pilot program for Daylight COMs electronic medical recording to enhance nursing assessment accuracy.
• Recommended enhancements to Daylight COMs system, improving usability and workflow efficiency.
• Maintained return to hospital average below 10%, significantly lower than national average of over 20%.
• Participated in first Quality Indicator Survey (QIS) for facility, contributing to compliance readiness.
• Documented patient information through electronic medical records to ensure accuracy and accessibility.
• Transitioned from Home Health Case Manager to Clinical Educator and Certified Home Health Aide Instructor.