Carrie Engebretson
Medford
Summary
Experienced in claims processing with solid understanding of insurance procedures and regulations. Strengths include adept problem-solving skills, high level accuracy and comprehensive knowledge of claims management systems. Noted for consistently improving efficiency and reducing errors in previous roles.
Overview
12
12
years of professional experience
Work History
Claims Processor
Sunlife Insurance Services - Covered Ca Certified Agents
Wellesley
10.2017 - Current
- Assisted customers via telephone inquiries related to their specific claim status or general questions about the company's services.
- Managed escalated customer complaints pertaining to denied or delayed payments in a timely manner.
- Analyzed and evaluated claim forms, medical reports, bills, and other documents to ensure accuracy of data.
Concierge
G2O Spa & Salon
Boston
06.2013 - 10.2017
- Developed strong relationships with key partners in order to ensure smooth operations between departments.
- Arranged reservations for dining, entertainment, and other excursions.
- Processed payments for services rendered using cash register systems or POS terminals when necessary.
Education
Associate of Science - Psychology
Bunker Hill Community College
Charlestown, MA04-2026
High School Diploma -
Everett High School
Everett, MA06-2010
Skills
- Data Analysis
- Microsoft Excel
- Customer service
- Attention to detail
- Dental and medical claim processing
Timeline
Claims Processor
Sunlife Insurance Services - Covered Ca Certified Agents
10.2017 - Current
Concierge
G2O Spa & Salon
06.2013 - 10.2017
Associate of Science - Psychology
Bunker Hill Community College
High School Diploma -
Everett High School