Carrie Hernandez
Dighton
Summary
Dynamic professional with a proven track record at TD Bank, excelling in team supervision and customer engagement. Skilled in technical support and problem-solving, I effectively resolved issues while enhancing service quality. My attention to detail and interpersonal skills fostered a collaborative environment. Aspiring IT professional eager to enhance technical skills and embark on a career in information technology.
Overview
17
17
years of professional experience
Work History
Waitress
Hooters
03.2023 - Current
- Delivered exceptional customer service taking orders, serving meals and addressing customer needs.
- Maintained a clean and organized workplace ensuring a pleasant dining experience.
- Demonstrated interpersonal and communication skills in a fast-paced environment.
Help Desk Analyst - Interneship
Steward Health Care
Dorchester
09.2022 - 12.2022
- Provided technical support for end-users across various systems and applications.
- Administered password reset requests for end users. via active directory
- Documented support requests and resolutions in the help desk ticketing system.
- escalated to Tier 2 support when necessary
Supervisor
TD Bank
01.2009 - 01.2011
- Supervised a team of banking professionals, ensuring effective daily operations.
- Conducted training sessions for staff to improve customer service and compliances.
- Ensured adherence to bank policies, and security protocols.
- Administered quarterly teller drawer audits.
Education
High School Diploma -
Community Academy of Science & Health
Hyde Park, MA06-2006
Skills
- Attention to detail
- Technical support
- Problem solving
- Time management
- Interpersonal skills
- Customer engagement
- Conflict resolution
- Active directory
- Ticketing systems
Awards And Acknowledgements
- Successfully supervised a team of banking professionals, improving operational efficacy and customer satisfaction.
- Managed and resolved customer inquiries and concerns, maintaining a high level of client trust.
- Thrivingly managed multiple tasks and responsibilities in both banking and waitressing roles.
Timeline
Waitress
Hooters
03.2023 - Current
Help Desk Analyst - Interneship
Steward Health Care
09.2022 - 12.2022
Supervisor
TD Bank
01.2009 - 01.2011
High School Diploma -
Community Academy of Science & Health
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