Casandra Carroll
Athol
Summary
Goal-oriented, highly-motivated full-time massage therapist with a background in mental health care services. A multitasking individual considered highly ambitious, willing to meet or exceed responsibilities. Service-oriented professional with friendly and adaptable approach. Pursuing new professional challenges with expanding operation.
Overview
8
8
years of professional experience
Work History
Licensed Massage Therapist
Elements Massage
04.2024 - Current
- Effectively managed time to ensure all appointments ran smoothly without compromising the quality of service provided to clients.
- Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
- Participated in ongoing professional development opportunities to stay current on industry trends and enhance skillset as a therapist.
- Increased client retention by establishing strong rapport through attentive listening and empathetic communication.
Licensed Massage Therapist
Integrative Massage Therapy
08.2023 - 04.2024
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained clean and professional massage therapy environment with stringent adherence to sanitization protocols.
- Educated clients on benefits of massage therapy and importance of self-care.
- Addressed mobility limitations and generalized pain originating from muscle tightness through deep tissue massage techniques.
Licensed Massage Therapist
Deep Roots Massage Llc
06.2017 - 12.2022
- Sanitized and cleaned massage therapy and common rooms
- Provided safe, effective and appropriate massage therapy techniques during customer appointments.
- Performed 30-32 hours of massage per week for over 500 clients with wide range of therapeutic methods, including Myofascial Release, Swedish, Deep Tissue, Sports and Pre-natal massage
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Provides daily clients with individualized and detailed information on relaxation, postural improvement, stretching and strengthening
- Maintained clients' treatment records and designed long-term care programs for return customers
- Built and established active, empathetic listening skills to formulate appropriate massages for all clients to ensure maximum satisfaction.
Education
Bachelor of Science - Health And Wellness
Purdue University Global
West Lafayette, IN01.2023
Certificate - Massage Therapy
River Valley Community College
Claremont, NH2016
High School Diploma -
Stevens High School
Claremont, NH05.2012
Skills
- Active listening
- Understanding of human behavior
- Self-motivated
- Team leadership
- Conflict resolution
- Strong verbal communication
Timeline
Licensed Massage Therapist
Elements Massage
04.2024 - Current
Licensed Massage Therapist
Integrative Massage Therapy
08.2023 - 04.2024
Licensed Massage Therapist
Deep Roots Massage Llc
06.2017 - 12.2022
Bachelor of Science - Health And Wellness
Purdue University Global
Certificate - Massage Therapy
River Valley Community College
High School Diploma -
Stevens High School
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