Summary
Overview
Work History
Education
Skills
Timeline
Generic

Casey Dufrene

Holden

Summary

Results-driven Maintenance Technician with expertise in preventive maintenance and mechanical troubleshooting at Mill 69. Proven ability to enhance equipment functionality and reduce downtime through effective problem-solving and communication skills. Successfully completed complex repairs under tight deadlines, ensuring minimal disruption to operations while maintaining high-quality standards.

Overview

18
18
years of professional experience

Work History

Maintenance Technician

Mill 69
02.2023 - 08.2025
  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Inspected and maintained equipment to keep items in top working condition.
  • Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
  • Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
  • Improved equipment functionality by conducting regular maintenance checks and repairs.
  • Installed new locks, door handles, and door closers.
  • Reduced downtime by quickly diagnosing and resolving technical issues on machinery.

Service Technician

Sellia Group
09.2020 - 01.2023
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.

Service Technician

Cruz Mechanical
10.2007 - 01.2020
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • HVAC, Electrical, and Plumbing services for QSI (Cushman & Wakefield/Vixxo)

Education

No Degree - Music Theory

Southeastern Louisiana University
Hammond, LA

GED - Geberal

Covington High School
73030 Lion Dr, Covington, LA 70433
2004

Skills

  • Preventive Maintenance
  • Building maintenance
  • Mechanical troubleshooting
  • Troubleshooting skills

Timeline

Maintenance Technician

Mill 69
02.2023 - 08.2025

Service Technician

Sellia Group
09.2020 - 01.2023

Service Technician

Cruz Mechanical
10.2007 - 01.2020

No Degree - Music Theory

Southeastern Louisiana University

GED - Geberal

Covington High School

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Casey Dufrene