Casey O'Connor

-lead store & pharmacy operations
-prepare and deliver performance reviews for front end employees & assist pharmacy management in delivering pharmacy team reviews & mid year reviews

-provide extra ordinary customer service & ensuring customer service standards are adequately met by holding my team accountable by tracking customer satisfaction thru receipt surveys

- utilize analytical and problem solving skills to proactively improve customer satisfaction

- manage performance of 20+ team members by assessing responsibilities, setting goals & expectations, observing performance, providing feedback and delivering recognition

- develop team member performance plans & ensure timely follow up
- set & meet deadlines
- lead team in planning, implementing and execution of merchandise and operating initiatives

- analyze financial performance; develop action plans to increase sales & control costs

-improve store sales, profitability and image thru proper merchandising, protection of assets and the selection, training and development of team members

- manage budget & scheduling
- process payroll

- area recruiter (2019- present) developed recruiting strategies to gain talent by assisting in interviews, job fairs, recruiting events from Worcester to Boston to Springfield

-recruit talent at local colleges including Worcester State, Fitchburg State, QCC, Nichols college & Mass College of Pharmacy

-held career fairs across district & partnered with neighboring districts to create recruiting tools & ideas to share across the area

-conduct interviews at Mass College of pharmacy with pharmacists & district leaders
recruit in stores to hire store managers, assistant managers, cashiers, pharmacy technicians etc.

developed and implemented a pharmacy training resource for pharmacy technicians and newly hired pharmacists

presented at assistant store manager training sessions at the district office
recruit, onboard and place applicants in the best locations for their developmental needs while proactively addressing staffing concerns in the district

- assist district manager with weekly conference calls

- administrative duties including sending emails, sending faxes and creating power points for weekly conference calls

-daily, weekly and yearly inventory management practices & guidance

- digital ambassador
- oversee pharmacy and work with pharmacy management to help drive patient satisfaction and meet company goals & performance metrics

- assist pharmacy as needed with technician duties including filling prescriptions, answering phones, managing work-flow, bill insurance, help maintain inventory, helping with daily deliveries, assist in ordering medications and supplies, interview/hire & train new employees
- follow & hold team accountable for following standard operating procedures to ensure safety and accuracy

- follow strict compliance policies
- administer vaccines to help workload on team & meet corporate goal

-managed operations of the store and team members including all scheduling to ensure proper staffing levels and customer satisfaction

-led team in planning, implementation and execution of merchandising and operating initiatives

-hired, onboarded and managed all hourly team members

- assisted in daily pharmacy operations