Casey Sullivan
Ware
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2008 - 06.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Receptionist
JP & Sue Real Estate
04.2005 - 01.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Shift Supervisor
CVS Pharmacy
06.2000 - 01.2006
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Education
High School Diploma - College Prep
BMC Durfee High School
Fall River, MA06.1994
Liberal Arts And General Studies
Bristol Community College
Fall River, MASkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Supervision
- Task Delegation
Timeline
Assistant Manager
Family Dollar
05.2008 - 06.2013
Receptionist
JP & Sue Real Estate
04.2005 - 01.2008
Shift Supervisor
CVS Pharmacy
06.2000 - 01.2006
High School Diploma - College Prep
BMC Durfee High School
Liberal Arts And General Studies
Bristol Community College
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