Casey Thayer
Bellingham
Summary
Detail-oriented ZBA Administrator skilled in customer service, problem-solving, and effective communication. Proficient in facilitating meetings and ensuring timely resolution of customer inquiries. Dedicated professional with strong customer service and problem-solving skills. Proven ability to resolve complaints and facilitate effective communication. Committed to enhancing customer satisfaction through timely responses and attention to detail.
Overview
24
24
years of professional experience
Work History
ZBA Administrator
Town of Franklin
Franklin
09.2020 - Current
- Facilitated meetings by preparing agendas and distributing minutes to all participants.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Responded promptly to customer complaints in a professional manner.
Bartender
140 Pub
Bellingham
09.2015 - 03.2020
- Prepared a variety of cocktails and beverages to meet customer preferences.
- Maintained cleanliness and organization of bar area throughout shifts.
- Assisted in training new bartenders on beverage preparation and customer service.
- Monitored inventory levels and communicated restock needs to management.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Executed efficient cash handling procedures during peak service hours.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Senior Customer Service Representative
Harvard Bioscience
Holliston
10.2003 - 06.2014
- Responded promptly to inquiries from customers about products or services.
- Resolved escalated customer complaints in a timely manner.
- Managed incoming calls from customers while providing exceptional service.
- Coordinated with suppliers regarding delivery dates, product availability.
- Tracked orders through shipping companies' websites until they reached their destination.
- Handled difficult situations with tact, diplomacy, and professionalism.
- Conducted customer service training for new hires.
Server
T.G.I.Frday's
Milford
03.2006 - 10.2011
- Maintained cleanliness and organization of dining area throughout shifts.
- Processed orders efficiently, ensuring accuracy and timeliness.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Trained new team members on service protocols and menu knowledge.
- Assisted in upselling menu items to increase overall sales.
- Adapted to high-pressure situations by prioritizing tasks effectively.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
Certified Trainer
Bertucci's Kitchen & Bar
Holliston
09.2001 - 05.2006
- Server
- Carryout Coordinator
Education
Professional Dog Grooming
North Shore Community College
Danvers, MABiology
Dean College
Franklin, MA Skills
- Detail orientation
- Verbal and written communication
- Customer service
- Problem-solving
- Office administration
- Customer inquiry response
- Complaint resolution
Timeline
ZBA Administrator
Town of Franklin
09.2020 - Current
Bartender
140 Pub
09.2015 - 03.2020
Server
T.G.I.Frday's
03.2006 - 10.2011
Senior Customer Service Representative
Harvard Bioscience
10.2003 - 06.2014
Certified Trainer
Bertucci's Kitchen & Bar
09.2001 - 05.2006
Professional Dog Grooming
North Shore Community College
Biology
Dean College