Cassandra Coplin
Boston
Summary
Skilled customer service representative and medical support specialist with strong expertise in patient communication and healthcare office systems. Ensures HIPAA compliance while enhancing patient access to care and maintaining accurate records. Delivers effective support and problem solving in fast paced environments, demonstrating a proven track record in medical settings. Engages patients effectively to resolve issues while uploading hospital standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Early Childhood Educator / Family Support Specialist
Private Clients & Child Export
Boston
01.2018 - Current
- Delivered individualized childcare services, fostering strong parent communication and ensuring confidentiality.
- Maintained structured routines and ensured health and safety compliance, promoting a safe care environment.
- Developed engaging lesson plans tailored to children's developmental stages.
- Fostered a nurturing environment to support emotional and social growth.
- Implemented age-appropriate activities promoting cognitive and physical skills.
Access Management Representative
Dana-Farber Cancer Institute
Boston
01.2015 - 01.2017
- Acted as a liaison between patients, insurance companies, and internal departments to streamline access to care.
- Connected uninsured patients with financial counselors and support resources to facilitate access to necessary healthcare services.
- Verified insurance and coordinated patient intake, documenting demographic information to ensure compliance with Medicare and HIPAA protocols.
- Maintained accurate records in EPIC, contributing to improved billing accuracy and reduced claim denials.
Dietary Aide
Brigham and Women's Faulkner Hospital
Jamaica Plain
01.2005 - 01.2015
- Processed patient dietary orders, ensuring compliance with special diets and restrictions based on physician and dietitian instructions to enhance patient care.
- Utilized computerized diet system to ensure accuracy in menu selections, contributing to improved patient satisfaction.
- Handled high volume of calls from patients, nurses, and doctors, efficiently resolving dietary concerns to support overall patient satisfaction.
Education
Associate Degree - Early Childhood Education
Urban College of Boston
Boston, MA05.2013
Skills
- Child development
- Curriculum planning
- Assessment techniques
- Family engagement
- Crisis intervention
- Resource navigation
- Community outreach
- Program coordination
- Digital literacy
- Event planning
- Interdisciplinary teamwork
- Conflict resolution
- Patient communication
- Documentation skills
Certification
- Massachusetts EEC Teacher Certification, 01/01/12, Present
- CPR & First Aid Certified
Personal Information
- Driving License: Valid Driver's License
- Work Permit: Authorized to work in the U.S.
Timeline
Early Childhood Educator / Family Support Specialist
Private Clients & Child Export
01.2018 - Current
Access Management Representative
Dana-Farber Cancer Institute
01.2015 - 01.2017
Dietary Aide
Brigham and Women's Faulkner Hospital
01.2005 - 01.2015
Associate Degree - Early Childhood Education
Urban College of Boston