Cassandra Monteiro Lopes
Boston
Summary
Detail-oriented professional with extensive experience in dispatch coordination and emergency call handling. Skilled at prioritizing urgent requests and communicating effectively with healthcare teams and patients, aiming to enhance operational efficiency and improve patient outcomes.
Overview
10
10
years of professional experience
Work History
Surgical Unit Coordinator
Tufts Medical Center
Boston
08.2025 - Current
- Coordinated high-volume scheduling across multiple departments to ensure timely patient care
- Managed urgent and last-minute cases, facilitating rapid decision-making for optimal patient outcomes
- Communicate critical information to patients and medical teams
- Maintain accuracy in documentation and compliance systems
- Managed high-pressure situations with professionalism with professionalism
- Managed communication between healthcare providers and patients effectively.
Market Coordinator/ Dispatch role
Dispatch health
Boston
01.2022 - Current
- Dispatch medical personnel, vehicles, and equipment based on urgency, location, and priority
- Coordinate real-time logistics in time-sensitive situations
- Assessed situations quickly and route calls to appropriate teams
- Facilitated clear communication between patients, providers, and field staff to enhance service delivery
- Managed high-volume multi-line phone systems, triaging incoming calls to appropriate responses
- Prioritize multiple requests simultaneously in a fast-paced environment
- Maintain accurate records and documentation under HIPAA laws/reg
- Coordinated daily operations, ensuring seamless workflow across departments to meet patient needs
Network Operations Coordinator
American Well
Boston
07.2016 - 11.2022
- Coordinated network operations to ensure seamless communication across platforms.
- Supported troubleshooting efforts for network issues affecting service delivery.
- Collaborated with IT teams to optimize system performance and reliability.
- Monitored network performance using industry-standard tools and software.
Education
Bachelor of Science - Biology
Umass Boston
Boston, MA05-2016
High School Diploma -
St Andrews Prep
Barrington, RI05-2013
Skills
- Dispatch Coordination
- Emergency Call Handling
- Call Triage & Prioritization
- Multi-line Phone Systems
- HIPAA compliance
- Data Entry & Documentation Accuracy
- Crisis Communication
- Decision-Making Under Pressure
- Situational Awareness
- Time Management
- Scheduling
- Conflict Resolution
- CPR/FIRST AID
Timeline
Surgical Unit Coordinator
Tufts Medical Center
08.2025 - Current
Market Coordinator/ Dispatch role
Dispatch health
01.2022 - Current
Network Operations Coordinator
American Well
07.2016 - 11.2022
Bachelor of Science - Biology
Umass Boston
High School Diploma -
St Andrews Prep