Cassandra Neas
Brockton
Summary
Experienced professional with a strong background in the medical field and direct patient care. Seeking a challenging role in Administrative Leadership/Medical/Human Resources. Committed to providing exceptional patient care and maintaining a positive work-life balance. Skilled in delivering excellent customer service and establishing meaningful relationships. Known for dedication, reliability, and exceptional leadership abilities. Holds a Bachelor's degree in Organizational Leadership with a major in Human Resources Management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Signature Healthcare
02.2018 - Current
- Daily tasks of answering phone calls from patients regarding their medications from 8 a.m-4:30 p.m
- After verifying each patient's information, I set up their medication and send it to their doctor
- Daily I must review the coverage for the doctors that are out and make sure I'm sending the medications to the correct covering provider
- I hold conversations over Meditech the EMR system, with the providers to ensure the patient is getting the correct medication at the correct dose and it is going to the patient's preferred pharmacy
- I cover about 60 providers daily and speak with over 200 patients a day assisting them with medication refills
- I also speak to VNA's, group homes, and pharmacies to reconcile patient medications and request refills
- Working as a CMA here I have gained great communication skills, patience, and knowledge of medications
- Supervisor role when supervisor is out
Food Service Associate
Signature Healthcare
10.2015 - 02.2018
- Daily tasks included receiving food ticket orders from patients in the hospital and setting up their desired meals while also verifying allergies and diets and double checking with nurses if the meal was ok to give to the patient
- I also delivered up to 10 meals to each of the 5 floors in the hospital and then I would go back to the kitchen to pick up more meals and deliver them
- At the end of every shift each employee had a cleaning job to do before we left to make sure everything was sanitized daily
- During my time working at the hospital, I gained knowledge of different diets that each patient must be on and how to practice using proper PPE equipment before entering a patient's room
- I also was able to strengthen my communication skills and provide excellent customer service to patients in a hospital
Healthcare Extern
Bethel Family Practice
03.2017 - 06.2017
- 180-hour Program-Related Externship Hours Completed
- My experience as a new medical assistant in a family practice office allowed me to master many clinical and administrative duties
- Duties Included: Processing Personnel Forms, Supply Ordering, Inventory, Infectious disease control, drawing blood, blood pressure checks, vitals, urine testing, administering vaccines
Education
Bachelor of Science - Organizational Leadership, HR Management
ECPI University
Virginia Beach, VA05.2022
High School Diploma - Culinary Arts Certificate
Southeastern Regional Technical High School
South Easton, MA06.2014
Skills
- Microsoft word
- Excel
- PowerPoint
- Outlook
- EMR systems: Allscripts & Meditech
- Fundamentals of Human Resources
- Medical Coding & Billing
- Pharmacology
- Recruiting
- Operations management
- Business organization management
- Detail Oriented
- Collaborative Skills
- Verbal and written communication
- Interpersonal skills
- Customer Service
- Organizational Skills
- Problem solving
- Health Laws & Ethics, including HIPAA
- Human Resources Management
- Leadership
- Office Administrative Functions
- Employment law
- Administrative skills
- Lean training
- Staffing and Workforce Diversity
- Compensation and Benefits
- Insurance Prior Authorization
- Multitasking
Websites
Certification
COVID-19 Vaccination, Received both vaccinations for COVID-19
Extracurricularinvolvementandawards
Employee of The Month, Signature Healthcare Brockton Hospital, Employee of the month award for outstanding customer service, hard work efforts, and reliable employee., 09/01/17
Healthcareexternships
Bethel Family Practice, Brockton, MA, 03/01/17, 06/01/17, 180-hour Program-Related Externship Hours Completed, My experience as a new medical assistant in a family practice office allowed me to master many clinical and administrative duties., Duties Included: Processing Personnel Forms, Supply Ordering, Inventory, Infectious disease control, drawing blood, blood pressure checks, vitals, urine testing, administering vaccines.
Timeline
Certified Medical Assistant
Signature Healthcare
02.2018 - Current
Healthcare Extern
Bethel Family Practice
03.2017 - 06.2017
Food Service Associate
Signature Healthcare
10.2015 - 02.2018
High School Diploma - Culinary Arts Certificate
Southeastern Regional Technical High School
Bachelor of Science - Organizational Leadership, HR Management
ECPI University
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